Jacqueline Peacock
Alma,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Shift Lead
Serta Simmons Bedding
06.2007 - 09.2023
- Responded to and resolved customer questions and concerns.
- Developed and implemented new processes and procedures to streamline operations.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Kept employees operating productively and working on task to meet business and customer needs.
- Devised and implemented processes and procedures to streamline operations.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Frequently inspected production area to verify proper equipment operation.
- Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Trained new employees and delegated daily tasks and responsibilities.
- Ensured compliance with company policies as well as local health department regulations throughout daily operations.
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Maintained safe working environment by observing safety procedures, policies, and regulations.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Self-motivated, with a strong sense of personal responsibility.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
High School Diploma -
Bacon County High School
Alma, GA1993
Skills
- Creative Problem-Solving
- Motivational Leadership
- Positive Attitude
- Conflict Resolution
- Workplace Safety
- Assigning Work
- Team motivation
- Role Modeling
- Multitasking
- Staff Training and Development
- Team Leadership
- Training Assistance
- Reliability
- Diplomatic and Fair
- Teamwork and Collaboration
- Adaptability
- Strong verbal and written communication
- Guest service
- Equipment Troubleshooting
Timeline
Shift Lead
Serta Simmons Bedding
06.2007 - 09.2023
High School Diploma -
Bacon County High School