Jacqueline Pearson
Sacramento,CA
Summary
Accomplished Lead Medical Assistant with a proven track record at Shingle Springs Tribal TANF Program, showcasing expertise in HIPAA compliance and clinical leadership. Excelled in enhancing patient care through effective insurance verification and fostering trust with exceptional communication skills. Demonstrated a commitment to improving clinic operations and patient satisfaction, with a focus on training and mentoring staff for optimal efficiency.
Overview
15
15
years of professional experience
Work History
Lead Medical Assistant
Shingle Springs Tribal TANF Program
08.2017 - 09.2024
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
Medical Assistant
Shingle Springs Tribal TANF Program
10.2010 - 08.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Jamba Juice Team Member
Jamba Juice
08.2009 - 11.2011
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Medical Assistant Certification - Medical Assistant
Anthem College
Sacramento, CA04.2010
Skills
- HIPAA Compliance
- Clinical Leadership
- Insurance Verification and Billing
- Vital signs monitoring
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Calm Under Pressure
Timeline
Lead Medical Assistant
Shingle Springs Tribal TANF Program
08.2017 - 09.2024
Medical Assistant
Shingle Springs Tribal TANF Program
10.2010 - 08.2017
Jamba Juice Team Member
Jamba Juice
08.2009 - 11.2011
Medical Assistant Certification - Medical Assistant
Anthem College
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