Jacqueline Pereira
Davie,Fl
Summary
Proven Client Service Coordinator and Caseworker with a track record of enhancing client satisfaction at ASZ Caring Hearts and Hospital Inpatient Services. Excelled in client relationship building and time management, significantly improving account tracking and service delivery. Skilled in scheduling and fostering customer relations, achieving a high level of client trust and compliance.
Overview
16
16
years of professional experience
Work History
Client Service Coordinator
ASZ Caring Hearts
05.2024 - Current
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Caseworker
Hospital Inpatient Services
11.2008 - 09.2012
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Education
Patient Care Technician - Medical Technology
Florida Career College
Fort Lauderdale, FL03-2022
Skills
- Scheduling and planning
- Customer relations
- Client relationship building
- Time management expertise
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Client Service Coordinator
ASZ Caring Hearts
05.2024 - Current
Caseworker
Hospital Inpatient Services
11.2008 - 09.2012
Patient Care Technician - Medical Technology
Florida Career College
Similar Profiles
Priscilla FannonPriscilla Fannon
Office Assistant at Caring Hearts Homecare VNAOffice Assistant at Caring Hearts Homecare VNA
Ashley CourtneyAshley Courtney
Veterinary Assistant at Caring Hearts Animal HospitalVeterinary Assistant at Caring Hearts Animal Hospital
Briana PullianBriana Pullian
Licensed Practical Nurse at Caring Hearts/ Staffing AgencyLicensed Practical Nurse at Caring Hearts/ Staffing Agency