Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacqueline Perez

Lakewood,California

Summary

Experienced with enforcing laws and regulations to ensure community safety. Utilizes strong interpersonal skills to de-escalate conflicts and foster positive community relations. Knowledge of legal procedures and protocols, ensuring compliance and upholding justice.

Resourceful Police Officer focused on maintaining order and public safety, responding to emergencies, protecting people and property and promoting positive community relations.

Overview

13
13
years of professional experience

Work History

Peace Officer

Cypress Police
11.2023 - 05.2025
  • Conducted searches and seizures according to legal guidelines, upholding suspect rights throughout the process consistently.
  • Maintained detailed records of incidents, arrests, and investigations for accurate reporting purposes.
  • Utilized negotiation skills in conflict resolution scenarios to de-escalate potentially dangerous situations effectively.


Specialist

College Hospital Costa Mesa
07.2022 - 12.2023
  • Collected and validated patient demographics and insurance information.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient pre-admission, admission, transfer and discharge activities.
  • Contacted insurance companies for patient medical billing operations.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Kept current with literature and felid advancements to advocate to and for patients.

Medical Records Analyst

College Hospital Costa Mesa
09.2020 - 12.2023
  • Maintained patient confidence by keeping patient records information confidential.
  • Maintained patient records in compliance with security regulations.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Processed medical records requests from outside providers according to facility, state and federal law.

Adolescent Unit Secratary

College Hospital Costa Mesa
09.2020 - 05.2021
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.

Online Personal Shopper

Vons Grocery Store
01.2014 - 09.2020
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.

Customer Service Associate

Ross Dress For Less
08.2015 - 12.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Resolved concerns with products or services to help with retention and drive sales.

Cashier

J Trendy (Clothing Store)
09.2013 - 11.2013
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Customer Service Representative

Pizza Hut
01.2012 - 10.2012
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Associate of Arts - Administration of Justice/ Behavioral Science

Cypress College
Cypress, CA
05.2020

Skills

  • Clerical Support
  • Good Communication Skills
  • Customer Service
  • Problem Resolution
  • Conflict Mediation
  • High-Volume Call Environments
  • Ability to Work Independently
  • Conflict Resolution Techniques
  • Corrective Actions
  • Document and Records Management

Languages

Spanish
Native or Bilingual

Timeline

Peace Officer

Cypress Police
11.2023 - 05.2025

Specialist

College Hospital Costa Mesa
07.2022 - 12.2023

Medical Records Analyst

College Hospital Costa Mesa
09.2020 - 12.2023

Adolescent Unit Secratary

College Hospital Costa Mesa
09.2020 - 05.2021

Customer Service Associate

Ross Dress For Less
08.2015 - 12.2015

Online Personal Shopper

Vons Grocery Store
01.2014 - 09.2020

Cashier

J Trendy (Clothing Store)
09.2013 - 11.2013

Customer Service Representative

Pizza Hut
01.2012 - 10.2012

Associate of Arts - Administration of Justice/ Behavioral Science

Cypress College

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