Jacqueline Petermann
Mead,CO
Summary
Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations.
Professional with solid background in emergency medical care and patient support. Known for quick adaptability, effective communication, and strong teamwork in fast-paced environments. Skilled in patient assessment, vital sign monitoring, and emergency response. Dependable, results-focused, and ready to contribute to high-standard medical teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Logistics Coordinator
HCA Healthcare-Denver, CO
10.2023 - 04.2025
- Work in a customer-centric transfer and transport call center, responding to all callers with the aid of an electronic database of service profiles, approved clinical protocols and healthcare information.
- Work collaboratively with team members ensuring appropriate patient admission.
- Exhibit proficiency in EMTALA.
- Efficiently and effectively, manage all hospital transfers and transports.
- Display and model exceptional customer relationship behaviors, including telephone and personal contact with all of the call center's customer groups (i.e. physicians and their office staffs, callers, and fellow employees).
- Exhibit knowledge of all state/federal regulatory requirements pertaining to ambulance transports
- Display exceptional communication and interpersonal skills with physicians and their offices to coordinate admission.
Emt-basic
Pro Transport-1-San Francisco, CA
03.2023 - 07.2024
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care
- Conducted equipment and vehicle checks to maintain continuous and safe operation
- Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines
- Leveraged defibrillator, oxygen, suction devices, CPR and other procedures and medications to provide advanced medical care
- Completed and submitted field care report, patient billing and trip ticket and daily driver unit checkout form to facilitate record-keeping requirements
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
- Dressed and cleaned wounds and performed other duties as needed
- Used medical equipment and supplies, such as oxygen tanks & suction
Pharmacy Technician
Loyal Source-Chula Vista, CA
01.2022 - 04.2022
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality. Filled prescriptions and ensured medication labels were accurate.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume hospital pharmacy environment.
Pharmacy Technician
Curant Health-St. Petersburg, FL
09.2020 - 08.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Provided assistance with placing orders, navigating systems, and locating items.
- Ensured the comprehensive medication management for over 300 patients
- Ensure continuous availability of medication required for treating medical conditions across the entire spectrum
- Managed patient care procedures for complex, multi-diagnosis patients.
- Assisted with patient care coordination support for the local team as well as fielding patient care requirements for the Florida and Georgia offices.
- Communicated clearly and effectively with patients both on the phone and secure text messaging
- Daily tasks included utilization of the Pharmacy software system to document patient notes, verify insurance and maintain health care records related to all my patients
Publix Pharmacy Technician
Publix Pharmacy-Tampa, FL
03.2019 - 10.2021
- Responsible for data entry and contacting doctors offices for clarification as well as contacting insurance companies for proper billing
- Ensured all prescriptions received were entered into the computer system requiring meticulous attention to detail.
- Helped fill prescriptions and assist customers in finding over-the-counter medications
- Ensured compliance with all company, federal, state, and local laws and regulations.
- Ordered, received and ensured proper rotation of all prescription drugs and supplies.
- Florida State certified
Paramedic
Central Carolina Hospital / Duke LifePoint-Sanford, NC
05.2017 - 10.2018
- Paramedic and medical First Responder for a rural county serviced by a regional medical facility servicing a population of 60,000; primary responsibilities include mobile emergent and non-emergent medical response
- Responsible for maintenance, inventory and readiness of equipment and necessary supplies in a four vehicle Mobile Intensive Care Unit (MICU) equipped fleet
- Provide patient transport to county medical center or follow on-care to regional hospitals; provide on-site medical support for three high schools, one junior college and hosted athletic and civic events; responsible for administrative actions including report generation, billing documentation and records management, both paper and automated.
- Provided effective patient care ranging from catastrophic trauma to elder care and support
- Initiated care plans based on patient assessments and administered appropriate medications; maintained positive working relationships with other emergency personnel, medical staff and First Responders
- Supported a Coverage area of 255 square miles and an annual call volume of 17,520 calls
Emt/paramedic
Cumberland Co. EMS-Fayetteville, NC
11.2013 - 05.2017
- Paramedic and medical First Responder for a semi-rural county serviced by a major medical facility responsible for a population of 330,000; primary responsibilities include mobile emergent and non-emergent medical response
- Responsible for maintenance, inventory and readiness of equipment and necessary supplies in a 16 vehicle Mobile Intensive Care Unit (MICU) equipped fleet
Emergency Room Technician/EMT
Eastland Memorial Hospital-Eastland, TX
03.2009 - 05.2012
- Provided quick response emergency situations and assisted with resuscitation, CPR, and emergency airway procedures providing life-saving measures.
- Collected samples and labeled specimens properly and sent to the laboratory for testing.
- Facilitated transfer of patients throughout medical facility.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures. This included Disinfected tools, equipment and surfaces between patients.
- Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.
- Provided Emotional Support to patients and family members.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Inspected equipment for defects and completed basic repairs.
- Responsible for maintenance, inventory and readiness of equipment and necessary supplies in a four vehicle, MICU capable fleet; respond emergent and non-emergent calls covering a population of 18,000+, including six towns and 30 miles of heavily traveled interstate (I-20 / Abilene to Dallas/Fort Worth); performed duties of an Emergency Room (ER) Technician; provide patient transport to county medical center or follow on-care to regional hospitals; provide on-site medical support for two high school and one junior college hosted athletic events; responsible for administrative actions including run reports, billing documentation and records management, both paper and automated; responsible for daily vehicle and facility upkeep
- Covered 932 square miles with an annual call volume of 7,300 calls
Education
Central Carolina Community College
Sanford, NC12.2017
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Cochise Community College
Sierra Vista, AZ12.2007
Skills
- Critical Care Experience
- Clinical Pharmacy Experience
- EMT Experience
- Pharmacy Technician Experience
- Experienced in First Aid and Patient Condition Observation
- Wound Care Neurological Assessments
- Professional Understanding of Phlebotomy
- Medical Terminology Advanced Understanding of
- Advanced Problem Solving Ability Federal Guidelines
- High Proficiency with Attention to Blood Pressure Measurement
- Detail Understands Emergency Room
- Excellent Customer Service Procedures
- Experienced in ALS, BLS, 12 Sanitizing Procedures
- Lead, CPR, ACLS, PALS, PHTLS, Monitoring Vitals, Airway Management
- Experience with IV Insertion, Intramuscular Injections
- Customer service
- Decision-making
- Problem-solving
- Shipment coordination
- Shipment tracking
- Transportation planning
- Transportation management
- Scheduling coordination
- Punctual and dependable
- Supply chain operations
- Shipping procedures
- Inventory management
- Inventory management procedures
- Analytical thinking
- Client relations
- Efficiency improvement
- Reports generation
- Computer-based inventory system
- Items inspection
- Company procedure adherence
- OSHA compliance
- Motivational leadership
- Stress management
- Route optimization
- Coaching and mentoring
- Emergency readiness
- Verbal and written communication
- Team building
- Delivery confirmation
- Communication
- Training and leadership
- Attention to detail
- Data entry
- Customer service skills
- Customer relations
- Quality assurance
- Document preparation
- Critical thinking
- Schedule coordination
- Flexibility and adaptability
Certification
- EMT Certification
- EMT-B
- CPR Certification
Timeline
Patient Logistics Coordinator
HCA Healthcare-Denver, CO
10.2023 - 04.2025
Emt-basic
Pro Transport-1-San Francisco, CA
03.2023 - 07.2024
Pharmacy Technician
Loyal Source-Chula Vista, CA
01.2022 - 04.2022
Pharmacy Technician
Curant Health-St. Petersburg, FL
09.2020 - 08.2021
Publix Pharmacy Technician
Publix Pharmacy-Tampa, FL
03.2019 - 10.2021
Paramedic
Central Carolina Hospital / Duke LifePoint-Sanford, NC
05.2017 - 10.2018
Emt/paramedic
Cumberland Co. EMS-Fayetteville, NC
11.2013 - 05.2017
Emergency Room Technician/EMT
Eastland Memorial Hospital-Eastland, TX
03.2009 - 05.2012
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Cochise Community College
Central Carolina Community College
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