Jacqueline Pharr Kemp
Charlotte,NC
Summary
I want to succeed in a stimulating and challenging environment that will provide me with advancement opportunities. I want a highly rewarding career where I can use my skills and knowledge for organizational and personal growth. I am a Planning Analyst with more than 26 plus years of experience in customer service, operations, and business development looking for the opportunity to grow and enhance my skills.
Logistics professional with proven track record in managing and enhancing supply chain operations. Adept at improving operational efficiencies and driving strategic initiatives to meet organizational goals. Highly collaborative, with strong focus on team synergy and adaptability in dynamic situations. Known for analytical prowess and problem-solving abilities.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Logistics Planning Analyst
American Red Cross
01.1999 - Current
- All customer services initiatives for internal staff and external customers
- Development and Maintenance of Annual/Recruitment/Collection Eastern North Carolina with Durham, Greenville, and Wilmington districts Perform Data Analysis for historical performance and monitor annual collection calendar.
- Overseeing input and accuracy of drive planning information into database
- Ensures adherence to calendar guidelines to meet overall budget requirements in collaboration with Recruitment and Collections Managers
- Partnered with Donor Recruitment and Collections departments to ensure that the appropriate resources are allocated.
- Provide support to other Calendar Analysts when needed.
Staffing Coordinator/Trainer
Advanced Home Health
01.2018 - 01.2023
- Assists with the staffing of patients that need services for Home Health Services (Skilled Nurse, Physical Therapy, Speech Therapy, Occupational Therapy)
- Responsible for making assignments for staff according to their schedule needs for different North Carolina cities
- Maintains admission and discharge logs, enters data into computer system, communicates with care managers and staff related to patients’ condition, faxes, mails
- Copies information as needed and distributes incoming mail to the team, assists in payroll processing and performing other duties as directed by the Branch Manager.
- Staffing Coordinator Trainer for new hires, continuously updating the training manual for new policies and procedures
Education
Master of Science - Health Administration
Strayer University
Washington, DC08.2018
Bachelor of Science - Business Administration
University of Phoenix
Charlotte, NC11.2014
High School -
West Charlotte High School
Charlotte01.1994
Skills
- Proficient in Microsoft Office Suite
- Hemaspere
- Eprogresa
- AS 400
- McKesson EMR
- FAXCOM
- WellSKY EMR
- HomeCare HomeBase EMR
- BioMedical Salesforce
- Logistics optimization
- Demand forecasting
- Operations research
- Analyzing supply and demand trends
- Effective customer communication
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Proficient in handling multiple tasks
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Decision-making
- Adaptability and flexibility
- Relationship building
- Operational efficiency
- Documentation skills
- Analytical thinking
- Professionalism
- Risk management evaluation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved issues dealing with logistics and planning for the Southeast Caribbean Division
Achieved team goal by completing bookings and operational effieciency with accuracy.
Affiliations
- International Association of Administrative Professionals
- Junior League of Charlotte
Certification
- Employee Excellence Award 2005 for Outstanding Support Service
- Outstanding Service Award for 25 years of service with American Red Cross
- American Heart Association CPR Certified # 255413791899
Timeline
Staffing Coordinator/Trainer
Advanced Home Health
01.2018 - 01.2023
Logistics Planning Analyst
American Red Cross
01.1999 - Current
Master of Science - Health Administration
Strayer University
Bachelor of Science - Business Administration
University of Phoenix
High School -
West Charlotte High School
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