Jacqueline Phiilips
Yakima,WA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
Work History
Perfessional Shopper
Maplebear Inc.
Yakima, WA
12.2019 - 09.2024
- Assisted customers in selecting desired merchandise and provided product knowledge.
- Processed payments and returns accurately and promptly.
- Maintained a clean, organized work area to ensure customer satisfaction.
- Utilized problem solving skills to resolve customer complaints professionally.
- Updated online databases with accurate information regarding stock levels.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
Customer Care Representative
Arvato Bertelsmann
Yakima, WA
10.2016 - 06.2017
- Recommended potential products or services to management by collecting customer information and analyzing customer needs.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
Customer Service Representative
costco
Yakima, WA
08.2015 - 02.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lab Technician
Tree Top Inc.
Selah, WA
08.2015 - 11.2015
- Performed quality control tests on incoming and outgoing materials to ensure safety standards were met.
- Prepared samples for analysis by weighing, filtering, or diluting them as needed.
- Followed strict safety protocols while handling hazardous materials in the laboratory environment.
- Analyzed results of tests using statistical methods to determine accuracy of results.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Collected and organized data to perform data analysis and prepare technical reports.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
Education
GED -
Eisenhower High School
Yakima, WA06-2007
Applied Science
Yakima Valley Community College
Yakima, WASkills
- Upbeat and Outgoing Attitude
- Customer Service
- Attention to Detail
- Deadline Driven
- Planning and Organization
- Decision-Making
- Flexible Schedule
- Documentation And Reporting
- Verbal and Written Communication
Languages
Spanish
Professional
Timeline
Perfessional Shopper
Maplebear Inc.
12.2019 - 09.2024
Customer Care Representative
Arvato Bertelsmann
10.2016 - 06.2017
Customer Service Representative
costco
08.2015 - 02.2016
Lab Technician
Tree Top Inc.
08.2015 - 11.2015
GED -
Eisenhower High School
Applied Science
Yakima Valley Community College