Jacqueline Phillips
Waterloo,IA
Summary
A dependable, detail-oriented candidate who takes pride in providing exceptional customer service with a high degree of accuracy and quality.
Overview
30
30
years of professional experience
Work History
Cleaning Specialist
FBG Services
09.2015 - 01.2024
- Improved cleanliness and sanitation by performing thorough cleaning tasks on a daily basis.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Operations Clerk 1
Wells Fargo Home Mortgage
10.2006 - 07.2008
- Posted mortgage payoffs payments
- Handled sensitive information with discretion while maintaining strict confidentiality in compliance with company policies and legal requirements.
- Coordinated with team members to ensure timely completion of assigned tasks – driving smooth daily operations within the department unit.
- Input data into spreadsheets and databases.
Data Entry Clerk
Express Personnel StaffingLaison Information Source
06.2006 - 10.2006
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations..
- Preserved customer confidence and protected operations by keeping information confidential.
- Compared transcribed data with source document to detect and correct errors.
Data Entry Clerk
Kelly Staffing Services- UNI Camp Adventure
01.2001 - 04.2001
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Created and maintained data entry logs to track data entry activities.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Preserved customer confidence and protected operations by keeping information confidential.
Customer Service Representative
APAC Teleservices
10.1996 - 01.2000
- Developed strong product knowledge to provide informed recommendations based on individual customer needs..
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records..
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Retail Clerk
Kmart
01.1994 - 10.1996
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout.
- Developed strong relationships with customers by delivering exceptional service and addressing their needs efficiently.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers with prompt and polite support in-person and via telephone.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Office Assistant -
Hawkeye Community College
Waterloo, IA05.2004
Skills
- Trainer
- Active listening
- Detail oriented
- Teamwork
- Perseverance
- Cash register experience
- Written and oral communication
- Person to person and inbound call center customer service
- Time management
Timeline
Cleaning Specialist
FBG Services
09.2015 - 01.2024
Operations Clerk 1
Wells Fargo Home Mortgage
10.2006 - 07.2008
Data Entry Clerk
Express Personnel StaffingLaison Information Source
06.2006 - 10.2006
Data Entry Clerk
Kelly Staffing Services- UNI Camp Adventure
01.2001 - 04.2001
Customer Service Representative
APAC Teleservices
10.1996 - 01.2000
Retail Clerk
Kmart
01.1994 - 10.1996
Office Assistant -
Hawkeye Community College
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