Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Jacqueline Phillips

Jacqueline Phillips

Casselberry

Summary

Proficient Scheduling Manager looking for a dynamic role with a growing team. Bringing many years' experience in the field and advanced skills in project management, administrative oversight, and file coordinating. Goal-oriented and forward-thinking with a strong attention to detail and adaptable approach.

Overview

19
19
years of professional experience

Work History

Scheduling Manager

US Solar Connect
Casselberry, Florida
02.2022 - 08.2025
  • Managed communication with clients regarding appointment confirmations and changes.
  • Implemented procedures to improve efficiency in scheduling processes.
  • Assisted in training new staff on scheduling protocols and tools.
  • Set and confirmed customer appointments.
  • Provided training to new staff on scheduling policies, procedures, and software systems.
  • Responded promptly to customer inquiries about schedule changes or availability.
  • Pitched in to help with office tasks during busy periods and staff absences.

Receptionist

Burnetti P.A.
Lakeland, Florida
03.2015 - 03.2018
  • Greeted clients and visitors with professionalism and warmth.
  • Coordinated mail distribution and ensured timely delivery of correspondence.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Assisted with special projects assigned by management when required.

Restaurant Hostess

Harrys Seafood Bar and Grille
Lakeland, Florida
02.2007 - 03.2015
  • Managed reservation system to optimize seating and guest flow.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Performed opening and closing duties such as restocking supplies.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Adhered to all safety regulations set forth by the restaurant management team.

Education

High School Diploma -

George Jenkins High School
Lakeland, FL
05-2001

Skills

  • Scheduling software
  • Appointment management
  • Team coordination
  • Client communication
  • Customer service
  • Employee training
  • Problem solving
  • Calendar management
  • Strong work ethic
  • Customer engagement and support

Affiliations

Community Volunteer- Assisted local charities and events, greeting attendees and resolving inquiries with professionalism and empathy.

Peer Training Support- Assisted coworkers in learning new processes, improving onboarding speed and team efficiency.

Timeline

Scheduling Manager

US Solar Connect
02.2022 - 08.2025

Receptionist

Burnetti P.A.
03.2015 - 03.2018

Restaurant Hostess

Harrys Seafood Bar and Grille
02.2007 - 03.2015

High School Diploma -

George Jenkins High School

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