Jacqueline Picarello
Staten Island,NY
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and socialization.
Overview
28
28
years of professional experience
Work History
Paraprofessional
Department Of Education
02.2018 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Offered student support through special accommodations, extra assistance, and assessments.
- Interacted physically and verbally with students throughout each day.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported teacher in development of individual learning strategies.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Alerted instructor to student behavior or issues requiring intervention.
Senior Faculty Practice Manager
NYU Urology Associates
04.2007 - 06.2009
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Addressed and remedied all patient or team member issues.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
Medical Office Manager
St. Lukes Roosevelt Hospital
07.2004 - 04.2007
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Assisted with regulatory issues such as compliance.
- Managed 5 employees with various personalities and from different cultures for large 3-physician practice.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
Medical Secretary
St. Lukes Roosevelt Hospital
05.1999 - 08.2004
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Answered phone calls and messages for 3-physicians scheduling appointments, and handling patient inquiries.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Enhanced office productivity by handling high volume of callers per day.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
Legal Secretary
Law Offices Of David Neufeld
08.1997 - 04.1999
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Organized files for court proceedings.
- Filed documents with courts on behalf of attorney.
- Received and placed telephone calls to clients and prospective clients.
- Scheduled all appointments, appearances and briefings.
- Obtained signatures from attorneys for legal documents.
- Improved client satisfaction by providing timely and accurate legal document preparation.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Developed strong relationships with court personnel to ensure smooth filing processes and adherence to regulations.
Clerical Intern
Law Offices Of Frederick Nicholson
10.1995 - 06.1996
- Improved filing system efficiency by reorganizing and updating documents.
- Enhanced communication between departments by regularly distributing memos and announcements.
- Supported team members with data entry tasks for timely completion of projects.
- Ensured accurate record-keeping by diligently maintaining spreadsheets and databases.
- Assisted in preparing reports by gathering and organizing relevant information.
- Demonstrated attention to detail while proofreading documents, ensuring error-free correspondence.
- Expedited document processing times by efficiently utilizing office equipment such as scanners, copiers, and printers.
Education
Bachelor of Science - Interdis Lib Arts And Science
Touro College
New York, NY06.2024
Skills
- Small Group Instruction
- Activity Oversight
- Educational Assistance
- Social Support
- Differentiated Instruction
- Classroom Support
Languages
Spanish
Native or Bilingual
Timeline
Paraprofessional
Department Of Education
02.2018 - Current
Senior Faculty Practice Manager
NYU Urology Associates
04.2007 - 06.2009
Medical Office Manager
St. Lukes Roosevelt Hospital
07.2004 - 04.2007
Medical Secretary
St. Lukes Roosevelt Hospital
05.1999 - 08.2004
Legal Secretary
Law Offices Of David Neufeld
08.1997 - 04.1999
Clerical Intern
Law Offices Of Frederick Nicholson
10.1995 - 06.1996
Bachelor of Science - Interdis Lib Arts And Science
Touro College