Jacqueline Pickens

Work History

Financial Specialist/Office of Budget & Finance (OBF)

United States Department of Agriculture (USDA)

Antioch, TN (Remote)

03.2008 - 04.2025

Developed, evaluated, and coordinated the implementation of accounting, financial, and program systems to ensure accurate reporting, processes, and effective decision-making.
Developed and maintained training documents for the Farm Service Agency's (FSA) website using SharePoint to deliver relevant payment and collection information to the public and USDA employees.
Created Standard Operating Procedures (SOP) for Business Financial Manuals and Notices.
Researched and wrote Business Financial Manuals (BFMs) for new programs and grants to provide overview, policy, accounting, budget, and system information for producer payments to be processed in County Offices.
Designed marketing material to post on the Division's website and to county offices for Farmers, announcing new financial procedures to ensure that new policies and procedures are followed.
Created/updated Business Financial Manuals (BFM) to the FMD database using SharePoint to ensure all stakeholders had access to the latest policy.
Reviewed supervisory-approved security forms for FSA employees and contractors requesting Online System access to ensure users had the appropriate access levels based on their roles and responsibilities.
Unlocked user security role passwords in the Export Credit Guarantee Program (GSM) as a System Administrator.
Reviewed/submitted security forms for FSA employees requesting Federal Reserve/Fedline Advantage access using agency and Federal Reserve procedures for FSA to the Federal Reserve and unlock user passwords in the Fedline system as an End User Authorization Contact (EUAC) to ensure users can get into the system.
Participated in the business development and reviewed proposed program regulations and policies to ensure fiscal and accounting adequacy, to ensure they are financially sound and comply with relevant accounting standards and guidelines.
Developed accounting requirements for major domestic programs to meet the needs of the Agency in administering agriculture programs, upon receipt of the approved budget (SF-132/Apportionment and Reapportionment).
Researched policy issues to provide guidance and technical information to the FSA field offices, Farm Credit Systems, and other stakeholders of CCC in the solution of problems concerning CCC accounting and financial systems.
Analyzed current financial software to identify weaknesses or inefficiencies, and prepared solutions and alternatives to ensure that automated program systems have proper internal controls and meet required accounting standards.
Maintained the development and operations of the computer system, check disbursement and direct deposit processes for the State and County Offices, and ensured the use of the most efficient systems available that support agency accounting, internal controls, and fiscal procedures.
Participated on various agency task forces to assist in the correction of concerns, development of new processes, improvement of current systems, and the automation of manual processes.
Developed user requirements for the Internal Revenue Service (IRS) Reporting Function and internal controls of critical operational areas to ensure that internal controls exist for efficient and effective operation.
Researched laws and regulations to write updated policies for national fiscal notices and handbooks informing State and County offices of new FSA/CCC policies, procedures, and instructions for new software enhancements.
Wrote user requirements on software enhancements needed to implement new policies and programs for farm payments.

Content Specialist

USDA/Farm Service Agency (FSA)/Human Resource Division (HRD)/Human Resource Information Systems Branch (HRISB)

11.2013 - 04.2014

Evaluated Content Manager requests to ensure request were in the best interest of the organization.
Updated the HRD website using Microsoft FrontPage as the content management system to ensure users access accurate information.

Agricultural Program Technology Specialist

USDA/FSA

09.2007 - 09.2008

Composed automated software user guides for FSA State and County offices for new programs.
Collaborated with Conservation and Environment Programs Division (CEPD) stakeholders to update, develop, and maintain outreach material provided through the division's web pages with FrontPage software as needed, ensuring that the Privacy Act was followed.

Farm Loan Program Technician

USDA/FSA

07.2004 - 09.2007

Processed Purchase Orders in IAS (Integrated Acquisition System) to ensure payments to suppliers are submitted and paid within a two-day turnaround timeframe.
Independently analyzed, reviewed, and input borrower obligation request information for Direct, Guaranteed, and Emergency Loans in the Farm Loan Automated systems, including ADPS (Automated Discrepancy Processing System), DLS (Direct Loan Systems), and GLS (Guaranteed Loan Systems) for all 95 Tennessee county offices.
Tracked allocations and obligations for Tennessee State's Farm Loan Programs and advised supervisors, specialists, and county offices of the status of funds by posting informative data on FSA Tennessee website.
Requested additional funds or transfers of funds from the National Office to the Tennessee State Office to obligate loans.
Resolved accounting discrepancies in automated systems to maintain accurate records.
Provided technical support to Field Offices, Farm Loan Chief, and Specialists with loan transactions, implementation of FSA Instructions, State Procedures, and legal guidelines for corrective actions.
Resolved computer software, hardware, and report issues through remote access to help county offices with work interruptions.
Independently reviewed, evaluated, and prepared legal actions and documents for debt settlements, accelerations, and bankruptcies for FLP Chief review to facilitate efficient debt resolution for farmers and ranchers who are borrowers within the program.
Gathered loan-making goal data from appropriate programs and formatted for the Farm Loan Chief monthly reports.
Wrote and submitted referral letters to appropriate courts, attorneys, and other parties for loan servicing, such as requesting restructuring or addressing a loan.
Developed and posted PDF fillable forms to the Tennessee website for Farm Loan Programs to offer a convenient and secure way to collect data.
Maintained bankruptcy, debt settlement, and acceleration logs for Farm Loan to include all pertinent farmers' information.
Maintained borrower files for Farm Loans to ensure they met FSA National Office requirements for the Privacy Act.
Created and maintained Farm Loan web pages for Tennessee, including Farm Loan Chief's Association website, daily allocations, and other Tennessee Farm Service Agency web pages as needed.
Participated in a two-week detail to the FSA/National Office/Farm Loan Programs/Loan Servicing Program Management Division tasked with the following objectives: Ability to modify, update, and execute reports from the FOCUS Reporting System and enhance the reporting system used to create reports for the Tennessee National goals.
Attended staff meetings with the Deputy Administrator, Directors, Guaranteed and Direct personnel of Loan Servicing for budgeting and other outstanding issues.

Computer Assistant

USDA/FSA

10.2003 - 07.2004

Participated in design and development of USDA/FSA intranet website using Microsoft FrontPage.
Managed IT investments by ensuring equipment at the end of life cycle was properly sanitized, disposed of, and validated against serial numbers in the inventory/disposal database.
Maintained IBM System 36/400 to initiate Start/End of day and installed State/County software releases for transmission of files to county and Kansas City offices.
Developed inventory database in Excel and prepared PowerPoint presentations to make the process easier and more efficient.
Researched vendors' hardware when purchasing software products to verify compatibility.
Assisted IT Specialists with the installation and configuration of 350 new computers over the Tennessee FSA County Offices.
Verified IT staff timesheets before approval to prevent payroll errors.
Shadowed FSA's Contracting Officer and Budget Coordinator, learning pre-award and post-award activities of Purchase Orders, and shadowed entered information into the Financial Foundation Information System (FFIS) to obligate funds to appropriate accounts.
Shadowed as payments were made to appropriate contractor accounts after funds were available in FFIS.
Shadowed Budget Coordinator in FFIS to approve pending Purchase Orders.
Ensured information from Procurement Request was entered into PC-Purchase Order System (PRCH) system to create Purchase Orders.

State Executive Director (SED) Adm. Assistant

USDA/FSA

07.2003 - 10.2003

Screened telephone calls and meeting requests for Executive Staff.
Scheduled conference calls and travel arrangements for State Executive Director (SED).
Prepared correspondences using Excel, Word, and PowerPoint presentations, including proofing, editing, and formatting for executive staff.

Digitizer

USDA/FSA

08.2002 - 07.2003

Digitized farm areas using ARCView software to transfer aerial map information to a computer layer.
Worked with State Office GIS (Geographic Information System) Specialists and County Offices to schedule and prioritize digitizing projects.
Provided training to new digitizers in deciphering aerial maps, properly designating Common Land Unit (CLU) boundaries and entering required attributes.
Performed quality control reviews from ARCView software to ensure that all errors were detected and properly corrected.
Maintained responsibilities for GIS systems administration, including security, data backup, data retrieval, and troubleshooting software.
Prepared digitized data to send to APFO (Aerial Photography Field Office).
Scanned Tennessee County aerial maps and loaded them to CDs for distribution of county sections to digitizers, monitoring results as needed.
Trained new digitizers on ARCView software.
Participated in interview panel for hiring of new digitizers to provide feedback on interviewees to hiring supervisor.

Inventory Control Senior Analyst

Dell Computers

10.1999 - 10.2002

Independently investigated and implemented automated deviation process.
Reduced inventory quantity and dollar adjustments by 500K, improving overall gross unit percent from 60% to 89% within a month against the corporate goal of 90%, briefing senior management and finance staff on the process.
Gathered, verified, analyzed, and submitted root cause reports to management and finance on variances to correct inventory.
Lead weekly stockroom meetings on issues/resolutions of inventory variances.
Train new inventory control employees on how product flows throughout the manufacturing facility.
Proficiently analyzed all Portable Line of Business stockroom variances to ensure system and actual part quantities were accurate to eliminate line shutdown.
Participated in process audits to ensure employees are adhering to current work processes.

ATM (Automated Teller Machine) Processor / NSF (Non-Sufficient Funds) Processor

First American Bank (now Regions Bank)

10.1997 - 10.1999

Trained new employees the ATM and NSF processes.
Reconciled ATM deposits for Tennessee and Virginia.
Correct keyed mistakes by account holders for correct credit/debit transactions.

Overview

Work History

Financial Specialist/Office of Budget & Finance (OBF)

Content Specialist

Agricultural Program Technology Specialist

Farm Loan Program Technician

Computer Assistant

State Executive Director (SED) Adm. Assistant

Digitizer

Inventory Control Senior Analyst

ATM (Automated Teller Machine) Processor / NSF (Non-Sufficient Funds) Processor

Education

Master's Degree -

Bachelor's Degree - undefined

High School - undefined

Skills

Accomplishments

Certification

Timeline

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