JACQUELINE PIZARRO
Miami,Fl
Summary
PROFILE/SUMMARY Experience in sales management and customer service. I am a proactive, organized, and responsible person, with good interpersonal relationships. Ability to work in a team, under pressure and able to adapt to changes. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sales Director Assistant
Abboud Trading Corporation
Miami, US
01.2022 - Current
- Management of the SAP system for the entry of invoices, sales orders, sales reports
- Coordinate daily calendars of sale director
- Support to the management of sales, for sending quotes to the wholesale and direct distributor of technology and consumer products for main markets of the region, including south America, Central America, and the Caribbean.
- Helped sales professionals finalize customer sales and handled escalated concerns.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Reviewed past-due accounts and communicated with customers to promote timely payments.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
Senior Service Executive
LATAM AIRLINES
Lima, Peru
01.2015 - 01.2020
- Management of customer portfolio
- Loyalty management
- Development of alliances and commercial agreements with the main agencies of the tourism industry
- Responsible for the negotiation of aircraft leasing for national and international trips
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Directed and coordinated products, services and sales activities.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Conducted market research and reported on competitors.
Sales Director Assistant
LANPERU
Lima, Peru
01.2011 - 01.2015
- Consolidation and analysis of reports and process indicators of the area
- Management of the SAP system for the entry of invoices, salary reports and variables, bonuses, and attendance control
- Coordinate daily calendars of sale director, national and international trips
- Development strategies for better workplace efficiency and goal achievement
- Support ongoing learning and development of team members.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Resolved customer complaints regarding sales and service.
- Partnered with cross-functional departments to maintain merchandising standards and directives.
Inside Sales Executive
LANPERU
Lima, Peru
01.2005 - 01.2011
- Support to the main agencies of the tourism market
- Customer portfolio management
- Management of rates, negotiations, authorizations, preparation of contracts, Domestic and international travel reservations
- Establish a strong relationship with customers over the phone to identify needs and present solutions
- Manages contracts and volume spreads Sourced new sales opportunities through inbound lead follow-up call-ins, emails
- Weekly call report on the most important client.
- Communicated with repeat customers to build long-term relationships.
- Fielded customer feedback and complaints.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Group Sales Executive
LANPERU
Lima, Peru
01.2002 - 01.2005
- Groups reservations
- Processing of claims
- Sales of air tickets and tourist package
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Call Center Sales Executive
LAN CHILE
Lima, Peru
01.1998 - 01.2001
- Customer service by Telephone and emails
- Processing of claims
- Sales of air tickets and tourist package
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Promoted available products and services to customers during service, account management and order calls.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
Diplomat - program Marketing and Sales
University of Pacifico
01.2008
University of UPI
01.1996
University of Sagrado Corazon – UNIFE
01.1995
Elementary, middle -
CEP Cristo Rey
01.1992
Skills
- Customer Service
- Verbal and Written Communication
- Customer Complaint Resolution
- Effective Selling Strategies
- Sales Program Coordination
- Interdepartmental Collaboration
- Document Coordination Skills
Certification
Management of Amadeus, Sabre distribution systems and SAP (System Applications and Products in Data Processing).
Languages
Languages
English
Limited
Spanish
Native/ Bilingual
Timeline
Sales Director Assistant
Abboud Trading Corporation
01.2022 - Current
Senior Service Executive
LATAM AIRLINES
01.2015 - 01.2020
Sales Director Assistant
LANPERU
01.2011 - 01.2015
Inside Sales Executive
LANPERU
01.2005 - 01.2011
Group Sales Executive
LANPERU
01.2002 - 01.2005
Call Center Sales Executive
LAN CHILE
01.1998 - 01.2001
Diplomat - program Marketing and Sales
University of Pacifico
University of UPI
University of Sagrado Corazon – UNIFE
Elementary, middle -
CEP Cristo Rey
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