Jacqueline Pizarro Racasi
Westchester,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
27
27
years of professional experience
Work History
Patient Access Specialist
Northwestern Medical Group
10.2016 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Collected and validated patient demographics and insurance information.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
Home Health Aide
Partners In Care, Inc
04.2015 - 03.2016
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Administered medication as directed by physician.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Hilton Reservation Specialist
Hilton Worldwide Hotels
01.2005 - 09.2010
- Provided customers with information about availability and pricing.
- Assisted customers with making reservations and entered reservation details into computer system.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Coordinated bookings for up to [Number] rooms.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Maintained awareness of types of rooms available in different resort locations.
Medical Assistant
Southwest Cancer Care
02.1997 - 03.2003
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
Home Health Aide
Partners in Care, Inc
New York, NY04.2015
Diploma - Medical Assisting
Concord Career Institute
Anaheim, CA01.1995
High School Diploma -
Robert Clemente High
Chicago, IL06.1980
Skills
- Health Information Obtainment
- Patient Scheduling
- Information Collection
- Patient Registration
- Insurance Verification
- Medical Terminology
Timeline
Patient Access Specialist
Northwestern Medical Group
10.2016 - Current
Home Health Aide
Partners In Care, Inc
04.2015 - 03.2016
Hilton Reservation Specialist
Hilton Worldwide Hotels
01.2005 - 09.2010
Medical Assistant
Southwest Cancer Care
02.1997 - 03.2003
Home Health Aide
Partners in Care, Inc
Diploma - Medical Assisting
Concord Career Institute
High School Diploma -
Robert Clemente High
Similar Profiles
William TracyWilliam Tracy
Orthopedics Registered Nurse at Northwestern Medical GroupOrthopedics Registered Nurse at Northwestern Medical Group
Eli LevyEli Levy
Phlebotomist at Northwestern Medical GroupPhlebotomist at Northwestern Medical Group
Katrina LewisKatrina Lewis
Patient Service Representative at Northwestern Medical GroupPatient Service Representative at Northwestern Medical Group
CHARISSA LOU GARINGANCHARISSA LOU GARINGAN
Nurse Clinician – Urology at Northwestern Medical GroupNurse Clinician – Urology at Northwestern Medical Group
Leticia DianaLeticia Diana
Patient Access Concierge - Financial Clearance Center at LOYOLA MEDICAL CENTER, MAYWOOD, ILPatient Access Concierge - Financial Clearance Center at LOYOLA MEDICAL CENTER, MAYWOOD, IL