Jacqueline P. Mccoy
Conyers,Georgia
Summary
Detail-oriented recent graduate with a Bachelor's degree in Administrative Management and 16+ years of experience in medical management. Possessing a comprehensive understanding of healthcare administration, skilled in maintaining up-to-date patient records and ensuring accuracy in billing and insurance claims. Expertise lies in streamlining processes and improving workflow efficiencies. Strong communication and organizational skills. Committed to providing high-quality patient care. Seeking to leverage education and skills in a dynamic healthcare environment.
Overview
20
20
years of professional experience
Work History
Academic Consultant
Bryan University
12.2021 - Current
- Liaised between students and instructors to identify challenges and determine areas of focus
- Tutor 6-7 students per week in Health Information Management
- Applied learning strategies to assist students with concepts
- Submitted reviews of tutoring sessions to summarize achievements, struggles, and covered material
- Reviewed classwork and assisted with homework to boost student understanding of assignments
- Diversified teaching methods to meet student learning styles
- Helped students develop critical thinking skills and strong study habits to improve grades
Insurance Pre-Cert Coordinator
Peachtree Vascular Specialist
01.2019 - 09.2020
- Responsible for the credentialing of patients by collaborating with insurance for authorization, both inpatient and outpatient
- Administered revenue cycle management procedure to calculate patient's financial responsibility
- Drove workflow improvements by streamlining processes- in the following areas in scheduling for in-office and hospital procedures
- Sustained accounting ledgers by verifying and posting account transactions
- Cultivated a scheduling environment to perform triage in appointment settings for in-office and hospital procedures
- Collaborate with teams and vendors both internal and external to ensure equipment inventory for in-office and hospital procedures
- Managed conference scheduling and travels for patients
- Scheduled and confirmed appointments, consultations and meetings for executives or managers
- Scanned and saved PDF and Word documents into electronic files and folders
- Resolved escalated customer complaints and answered questions regarding policies and procedures
Medical Office Assistant
Ankle and Foot Specialist
01.2005 - 05.2019
- Obtained client medical history, medication information, symptoms, and allergies
- Prepared patients for X-rays, suture and cast removal and dressing changes
- Called and faxed pharmacies to submit prescriptions and refills
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Maintained up-to-date system with current personal, financial, and clinical details for each patient
- Assisted with billing, verifying patients' insurance eligibility and benefits, preparing statements, and submitting claims
- Reduced burden on office staff by helping patients sign up for web-based records access
- Coordinated referrals for existing patients and new patients to set up appointments, organizing related records, upheld quality assurance standards, verifying details and appointments to minimize errors and complaints
- Completed insurance claim forms or other required paperwork, corresponded with insurance companies to process claims of patients
- Transcribed physician notes, detailing diagnosis, or recommendations
- Collected patient copays and payments directly from patients or through insurance reimbursement by completing and filing forms
- Check patients in and out of appointments in EMR system and hospital admissions
- Met bookkeeping needs by tracking aging balances, pursuing collections and sending statements
- Scheduled and participated in staff meetings to discuss development for providing quality service
Education
Master of Science (M.S.) - Public Health
Bryan University
Tempe, AZ06.2025
Bachelor of Science (B.S.) - Healthcare Administration
Bryan University
Tempe, AZ04.2024
Associate - Health Information Management
Bryan University
Tempe, AZ12.2022
Certification - Medical coding and Billing
Bryan University
Tempe, AZ01.2021
Skills
- ICD-10-PCS
- CPT
- HCPCS
- ICD-10-CM
- Online Learning
- Academic Counseling
- Code Compliance
- Interpersonal Skills
- Task Prioritization
- Goal Setting
- Reliability
- Lean Six Sigma
- Active Listening
- Excellent Communication
- Office Supervision
- Organization and Multitasking
- Customer Service Management
- Microsoft Office Suite
Affiliations
- 6-21 Certified #86237939, Project Management Essentials, Management and Strategy Institute
- 3-11 Certified #308295238, Business Management Essentials, Management and Strategy Institute
- 6-21 Certified Lean Six Sigma White Belt #84077516
- 10-23 #87033030, AHIMA
Timeline
Academic Consultant
Bryan University
12.2021 - Current
Insurance Pre-Cert Coordinator
Peachtree Vascular Specialist
01.2019 - 09.2020
Medical Office Assistant
Ankle and Foot Specialist
01.2005 - 05.2019
Master of Science (M.S.) - Public Health
Bryan University
Bachelor of Science (B.S.) - Healthcare Administration
Bryan University
Associate - Health Information Management
Bryan University
Certification - Medical coding and Billing
Bryan University
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