Jacqueline Porter
Alexandria,VA
Summary
Performance-focus professional committed to delivering exceptional internal and external customer support, database management and administrative support management.
Overview
23
23
years of professional experience
Work History
Certification Manager
Design Build Institute of America
2012.11 - Current
- Responsible for managing and maintaining timely and accurate processing and management of certification applications, forms, board approvals and certification program activities, in accordance with certification policies and procedures
- Review and process certification applications and documentation to determine eligibility
- Partner with candidates to meet requirements to receive DBIA credential
- Provide proactive and ongoing communications and guidance to candidates via telephone, email, and updated checklist throughout application process
- Prepare applications and supporting documentation for review and approval by Certification Board
- Review and process exam eligibility requirements
- Evaluate and process annual recertification renewals
- Establish and maintain appropriate database records
- Generate periodic reports
- Assist candidates, regions, and chapters with certification requirements and guidance
- Travel twice yearly for Annual and Specialty Conferences and provide in person registration and certification assistance to members and attendees.
- Manage 300+ candidates from start to completion of becoming certified.
- Received, reviewed and evaluated various documents for certifications
- Navigated documentation to identify qualifications
- Interpreted requirements and reviewed projects to assess compliance
- Communicated with internal and external individuals to acquire information concerning certifications
- Compiled data from various sources to prepare certifications
- Communicated regularly with customers concerning data exchange and technology integration
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in team setting, providing support and guidance
Membership Database Manager
Design Build Institute of America
2011.01 - 2012.11
- Responsible for managing and maintaining membership database to ensure data integrity, improve processes and provide customer support to members, staff, regions, and chapters
- Developed, evaluated, recommended, and implemented procedures for improving business processes
- Reviewed data for completeness and accuracy
- Monitored data quality, data migrations and data integration
- Performed data clean up by identifying duplicate or incomplete records
- Established and maintained appropriate database records
- Developed and provided database reports to staff, regions, and chapters
- Assisted members, regions, chapters, and prospective members via, phone, email, and written correspondence
- Processed new member applications and renewal payments
- Developed and managed process for prospective members.
- Extracted system data, identifying challenges and proposing development solutions
- Maintained trusted vendor relationships in support of quality data initiatives
- Provided reporting and technical expertise for maintenance of organizational processes
- Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development
Sustaining Membership Specialist
Society of American Military Engineers
2005.08 - 2010.10
- Managed and processed corporate memberships and public agencies with all phases of membership lifecycle
- Assisted members and prospective members with information, follow-ups and technical support for online forms and applications
- Processed new member applications
- Maintained and updated database files
- Prepared daily report for Accounting Department
- Processes and printed monthly renewal invoices
- Processed renewal payments
- Generated and mailed member cards and certificates monthly
- Assisted chapter leader with information, updates, and rosters
- Managed membership booth at annual conference
- Assisted Marketing Department with recruitment campaigns and annual member directory.
- Increased customer acquisitions by 20% through effective social media management, grassroots marketing and new member orientation
- Maintained membership database, ensuring that all information was current and accurate
- Actively engaged clients upon entrance with pleasant greeting
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales
- Used CRM software to record customer interactions and track general sales activities for review and follow-up
- Scheduled and assigned daily work and activities for team members
- Performed cold-calling and follow-ups with leads to secure new revenue
- Contacted customers and prospects to generate new business to achieve company growth goals
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients
- Serviced existing accounts on regular basis to maximize revenue
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
- Proactively managed client correspondence and recorded tracking and communications
Senior Administrative Assistant
Anteon Corporations
2000.04 - 2003.08
- Delivered high-quality administrative services to include maintaining and managing Division Manager’s calendars, coordinating meetings, processing security forms, and overall management support Department
- Maintained Division Manager’s calendar scheduling and meetings and coordinating staff appointments
- Performed professional level tasks requiring independent judgement and initiative
- Coordinated new employee arrivals to include benefit briefing and security processes
- Provided Information relating to Anteon policy and procedures to Division staff
- Prepared, reviewed, and submitted all Human Resource for to Corporate Headquarters
- Provide and submitted security forms and visit request for Division
- Received and distributed all incoming mail
- Arranged all aspect of Division All Hands Meetings
- Collected, reviewed, and inputted employee timesheets into database
- Maintained and ordered supplies
- Coordinated travel arrangements
- Participated in special projects as required.
Education
Some College (No Degree) - Business Administration
Strayer University
Washington, DCSkills
- Demonstrated analytical and problem-solving skills
- Ability to organize and prioritize workload
- Ability to complete large volume of work within tight deadlines
- Demonstrated excellence in written and verbal communications
- Ability to work independently while also functioning in team environment
- Demonstrated ability to take initiative
- Dedication to providing superior customer service
- Technical Proficiencies
- Microsoft Office Suites including Outlook, Word, Excel PowerPoint, Teams
- SharePoint
- Adobe Creative Suite
- Database: Association Anywhere
- CRM
- IMIS
- Vision Series
- Clear Vantage
Timeline
Certification Manager
Design Build Institute of America
2012.11 - Current
Membership Database Manager
Design Build Institute of America
2011.01 - 2012.11
Sustaining Membership Specialist
Society of American Military Engineers
2005.08 - 2010.10
Senior Administrative Assistant
Anteon Corporations
2000.04 - 2003.08
Some College (No Degree) - Business Administration
Strayer University
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