Jacqueline Portillo
Salt Lake City,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Golden Customer Care
Salt Lake City, UT
07.2023 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Contacted customers about potential service upgrades, new services and account changes.
- Strengthened customer retention by offering discount options.
Education
GED -
Granite
Salt Lake City, UT05-2023
Skills
- Leadership
- Organization and Time Management
- Multitasking
- Attention to Detail
- Teamwork and Collaboration
- Written Communication
- Social Perceptiveness
Affiliations
- Spend time with my family even if we do not have important things to do
- I love running and also reading
- Fixing things around my house
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Golden Customer Care
07.2023 - Current
GED -
Granite