Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacqueline Portillo

Dallas

Summary

Seeking a position working in a progressive environment, in which I will be able to enhance my present skills and abilities. Desire an opportunity to positively impact the office. Motivated customer services experience. Bilingual and fluent in both English and Spanish. Excellent communication skills, reliable, and able to collaborate in team environments. Now looking for a suitable position to grow with a company in knowledge and experience.

Overview

6
6
years of professional experience

Work History

Business Support II

Metrocare Services
02.2023 - Current
  • Insurance Verification, speak with patients regarding insurance coverage and required documentation
  • Check provider schedules daily
  • Verified insurance eligibility and benefits to ensure accurate processing of claims and payments
  • Being skilled to be able to work independently and collaboratively in a team environment
  • Answered phone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted with daily operations, working efficiently and productively with all team members
  • Greeted and assisted clients with checking in/out
  • Utilized electronic health record systems for efficient date entry and update patient records

Patient Care Advocate

Cigna/Express Scripts
08.2021 - 02.2023
  • Answer all incoming phone calls
  • Insurance Verification
  • Process Claims
  • Process Payments
  • Order prescriptions to be delivered
  • Resolved patient inquiries and concerns promptly, improving overall satisfaction rates.

Sales Associate

Hollister.Co
08.2020 - 08.2021
  • Opening and Closing the store and registers, including counting cash
  • Receive and process cash or credit care payments for in store purchases
  • Making sure store clean and merchandise organized to maintain store visual appeal, engage with customers and promote merchandise
  • Worked as a team member to provide highest level of services to customers
  • Trained new associates on sales techniques and store policies, promoting a cohesive team environment.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Associate

Kohl's
10.2019 - 08.2020
  • Answer and direct inbound calls accordingly
  • Opening and closing store, making sure store if clean and presentable to customers
  • Receive and process cash or credit card payments for in store purchases
  • Making sure customers are satisfied while in store
  • Worked as a team member to provide the highest level of service to customers

Education

Duncanville High School
Duncanville, TX

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Data entry experience
  • Dependable and responsible
  • Multitasking Abilities
  • Computer skills
  • Organization and time management
  • Problem resolution
  • Flexible and adaptable

Languages

English
Spanish

Timeline

Business Support II

Metrocare Services
02.2023 - Current

Patient Care Advocate

Cigna/Express Scripts
08.2021 - 02.2023

Sales Associate

Hollister.Co
08.2020 - 08.2021

Sales Associate

Kohl's
10.2019 - 08.2020

Duncanville High School

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