Jacqueline Portugal
Manhattan,NY
Summary
Dedicated Front Desk Medical Receptionist with 10+ years of experience in multi physician practices. My goal is to provide the utmost discretion, along with a competent, efficient approach to administrative tasks. My strong knowledge of medical terminology and health insurance will help streamline office activities and provide efficient care for patients in the practice.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Manhattan Sports and Manual Physical Therapy
09.2024 - Current
- Pleasantly greeted patients during check in/out process.
- Managed multi-phone line system.
- Used TheraOffice for registration and scheduling patients for evaluations and follow up appointments.
- Verifying insurance and precertification with multiple insurance carriers.
- Collected patient payments and balanced at the end of day.
- Maintained organized and clean office area to create a professional and welcoming environment for patients and employees.
Medical Receptionist Supervisor
Deer Park Animal Hospital
01.2024 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check in-out process.
- Managed high volume phone calls , directing inquiries to appropriate personnel for prompt resolution.
- Collected payments and posting to patients accounts.
- Maintained office and waiting room, keeping common areas clean and tidy.
Customer Service Representative
Medbridge Healthcare
10.2023 - 06.2024
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Scheduled, rescheduled appointments ensuring timely access to care for patients needs.
- Assisted in updating patients insurance and demographics
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
- Reduced wait times for callers by managing a high volume of calls effectively without compromising quality of service.
Medical Receptionist
Innovative Medical Care
11.2021 - 07.2023
- Managed front desk operations in high volume setting averaging 80+ weekly appointments, optimized patient flow.
- Checked in and out patients.
- Operated multi-phone line system and office machinery.
- Provided English-Spanish interpretation and translation.
- Verified patient health insurance, generated specialist referrals using multiple insurance carriers.
- Provided empathetic support to patients to resolve issues with scheduling and billing issues.
- Conducted follow ups with patients to track progress address concerns and ensuring satisfaction with care received.
- Managed administrative tasks including maintaining patient records, documentation and office supplies, contributing to a well-organized and functional work environment,
Education
High School Diploma -
Brentwood High School
Brentwood, NY06-1995
Skills
- Front desk operations
- Patient relations
- HIPAA compliance
- Telephone etiquette
- Call center experience
- Medical terminology
- Patient scheduling expertise
- Office administration
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Manhattan Sports and Manual Physical Therapy
09.2024 - Current
Medical Receptionist Supervisor
Deer Park Animal Hospital
01.2024 - 06.2024
Customer Service Representative
Medbridge Healthcare
10.2023 - 06.2024
Medical Receptionist
Innovative Medical Care
11.2021 - 07.2023
High School Diploma -
Brentwood High School
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