Jacqueline Potter
Westbury,NY
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
30
30
years of professional experience
Work History
Customer Care Consultant
Verizon Inc
Garden City, NY
10.1999 - Current
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Assisted customers with questions about their bills or charges associated with services rendered.
- Assisted customers with product installation, troubleshooting, and usage questions.
Customer Support Specialist
1-800-flowers.com
Westbury, NY
10.1995 - 10.1999
- Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
- Engaged with customers via telephone calls, email correspondence, and live chat sessions.
- Investigated customer complaints concerning billing or service issues.
Crew Team Member
Mcdonalds
Baldwin, NY
02.1994 - 02.1995
- Greeted customers in a friendly manner and took orders accurately.
- Operated cash register accurately while following proper cash handling procedures.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Education
Some College (No Degree) - Early Childhood Education
Nassau Community College
Garden City, NYCertificate - Marketing
University of Phoenix
Tempe, AZSkills
- Account Management
- Call Center Operations
- Technical Support
- Microsoft Office
- Google Suite Proficiency
Timeline
Customer Care Consultant
Verizon Inc
10.1999 - Current
Customer Support Specialist
1-800-flowers.com
10.1995 - 10.1999
Crew Team Member
Mcdonalds
02.1994 - 02.1995
Some College (No Degree) - Early Childhood Education
Nassau Community College
Certificate - Marketing
University of Phoenix