Jacqueline Powell
Leave of Absence Coordinator
Edgewater,FL
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
11
11
years of professional experience
Work History
Leave of Absence Coordinator
Sedgwick
01.2022 - Current
- Establishes FMLA claims; tracks and codes documentation in accordance with internal workflow processes.
- Analyzes FMLA and other paid leave claims to determine eligibility, certification, payment calculations, payments and/or adjustments in compliance with client paid leave plans, policies, and state and federal regulations.
- Identifies action plan, determines benefits due, and makes timely case decisions based on service expectations as established by the client.
- Communicates decisions and on-going expectations with claimants and clients.
- Maintains professional client relationships.
- Attendance during scheduled work hours is required.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Service Center Representative
Sedgwick
05.2017 - Current
- Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
- Handled customer inquiries and suggestions courteously and professionally.
- Educates and informs the customer multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
- Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
- Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
- Assigns new claims to the appropriate claims handler.
- Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
- Attendance during scheduled work hours is required.
- Provide support to new hire classes and continuing education to existing service center representatives.
- Assist with any necessary function as deemed appropriate by leadership.
Carrier
News Journal
10.2012 - 04.2015
- Pick up and prepare paper for delivery
- Ensure all papers on assigned route are delivered by deadline.
- Loaded and secured items in truck to avoid damage during delivery.
- Planned time management of delivery for designated route.
- Operated vehicles and equipment to transport paper with care of quality of readable materials.
Education
MBA - General Management
Bachelor - Science, Criminal Justice Associate in Science, Legal Assistant/Paralegal
Skills
- Microsoft Office Skype for Business Avaya Messaging JURIS TAMS SIR Verint
- Novell Lotus Note Citrix NCIC/FCIC AS400 Hagen
- Multi-Line Telephone Operation
- Computer Proficiency
- Problem-Solving Ability
- Policy Interpretation Workflow Processes
- Complaint Handling
- Employee and Applicant Assessment
- Active Listening
Clerical Support
- Time Management in Workday
- Microsoft Teams
Timeline
Leave of Absence Coordinator
Sedgwick
01.2022 - Current
Service Center Representative
Sedgwick
05.2017 - Current
Carrier
News Journal
10.2012 - 04.2015