Jacqueline Powell
Norfolk,VA
Summary
Dynamic Operations Manager with a proven track record at Sigma S.A., excelling in inventory management and team leadership. Adept at enhancing customer service quality and implementing process improvements, I drive profitability and operational efficiency while fostering a collaborative environment. Bilingual in Spanish, I effectively resolve conflicts and elevate team performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Personal Assistant
03.2015 - Current
- Managing the family’s schedule and calendar, including coordinating appointments and engagements
- Assisting with household tasks such as prepare weekly Menus, cooking, shopping, and laundry.
- Assisting with childcare responsibilities, such as driving children to school or activities
- Running errands as requested, such as shopping for groceries or picking up dry cleaning
- Providing personal support to family members, such as helping with personal care or health-related needs
Front Desk Agent
VSA RESORTS
11.2019 - 02.2022
- Greet and assist guests, visitors, and clients in a friendly yet professional manner, setting the tone for their overall experience.
- Provide accurate information, respond to inquiries, resolve issues or reservations promptly and respectfully
- Handle check-ins and check-outs efficiently, process payments, verify information, assign rooms etc.
- Have a solid grasp of the organization’s policies, procedures and services to disseminate information to guests or clients when needed.
- Operate front desk computer system in managing reservations, room assignments and guest records
- Maintains a positive and professional demeanor
- Performs administrative duties in the office such as data entry, word processing, filing, and copying.
- Organizing paperwork for the day.
- Answer incoming calls, transfer calls to their proper department or personnel as well as take messages
- Work well with housekeeping, maintenance and other departments to make sure guests have their needs catered for.
- Handle credit cards and cash transactions accurately, in line with established procedures as well as ensuring proper documentation.
- Foster a professional and welcoming environment by making sure front desk area is clean and organized
- Ensure room availability and rate information are updated to reflect accurate booking and pricing
- Make keys and access cards available to guests or clients upon arrival and are collected upon departure
- Work alongside security personnel for the security of life and property
- Maintain proper records for all occasions – guests’ arrivals, departures, special requests and even incidents
- Help with processing mail, packages and other deliveries for guests or clients
- Deliver administrative support to other departments or management in tasks like typing, filing, data entry etc.
- Take part in training programs or workshops to deepen knowledge of organization’s offerings as customer service skill set.
Operation Manager
Sigma. S.A
Panama City
01.2002 - 11.2011
- Ensure all operations are carried out in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Purchase materials, plan inventory efficiency
- Formulate strategic and operational objectives
- Examine financial data and use them to improve profitability
- Manage budgets and forecasts
- Perform quality controls and monitor production
- Recruit, train and supervise staff
- Find ways to increase quality of customer service
Education
Technical Electronics Engineer - Communications
Technology University of Panama
Panama City, PanamaBachelor’s - Electronic
Artes y Oficios MELCHOR LASSO DE LA VEGA
Panama City, PanamaSkills
- Spanish proficiency
- Inventory management
- Customer service
- Team leadership
- Conflict resolution
- Process improvement
- Problem solving
- Maintenance planning
References
- Lisette, de Jesus, (757)842-1556
- Sandel, Caro, (718)908-4529
- Zoelia, Arroyo, (939)891-9891
Community Service
Women and Youth Director, As a Women and Youth Director in my Church, I oversee different mentoring sessions. Also, I am responsible for planning presentation in Public all Saturday morning., Counseling Young women, helping them to learn how work together like a team in our community, Director in a Conference Call Prayer Group in my Church, Coordinator of Help for people in need, Master Guide leader, working with youth and children
Affiliations
- Master Guide Leadership. Adventurer Instructor, Children and Youth Mentor, (Seventh Adventist Church, POTOMAC CONFERENCE)
- Volunteer for RAM (REMOTE AREA MEDICAL) NON-PROFIT Organization than runs over 60 clinics each year to provide free medical, dental, and vision care to underserved and uninsured communities.
- Volunteer MANA Ministry. Helping people in needs with food twice per week in partnership with AMAZON.
Languages
Spanish
Full Professional
Accomplishments
- Instructor of the year 2025 Adventurer.
- Service Star Award 2020, and Emme of the Month 2020 Customer Service Awards VSA Resorts
Certification
- Children Vulnerable Protection Certificate
References
References available upon request.
Timeline
Front Desk Agent
VSA RESORTS
11.2019 - 02.2022
General Personal Assistant
03.2015 - Current
Operation Manager
Sigma. S.A
01.2002 - 11.2011
Technical Electronics Engineer - Communications
Technology University of Panama
Bachelor’s - Electronic
Artes y Oficios MELCHOR LASSO DE LA VEGA
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