Jacqueline Power
Hilton,NY
Summary
Dynamic Medical Billing Assistant with proven expertise in ICD-10 and denial management at Kulp Physical Therapy. Enhanced revenue cycle efficiency through meticulous claim submissions and patient billing resolution. Recognized for exceptional customer service and collaboration, ensuring compliance and accuracy in all billing processes while maintaining organized records.
Overview
2026
2026
years of professional experience
Work History
Medical Billing Assistant
Kulp Physical Therapy
- Processed insurance claims accurately, ensuring timely submission and compliance with regulations.
- Assisted in verifying patient information, enhancing data integrity and reducing billing discrepancies.
- Managed patient billing inquiries, providing clear explanations and resolving issues effectively.
- Maintained organized records of medical billing transactions to streamline audits and reviews.
- Collaborated with healthcare providers to obtain necessary documentation for claim approval.
- Reviewed and corrected denied claims, improving overall revenue cycle management processes.
- Utilized electronic health record (EHR) systems to track patient services and billing statuses efficiently.
- Contributed to a well-organized office environment through meticulous record-keeping and file management practices.
- Assisted in reducing patient wait times by efficiently managing appointment scheduling and front desk operations.
- Optimized workflow efficiency within the department using strong organizational skills when prioritizing tasks under tight deadlines.
- Collaborated with healthcare providers to obtain necessary documentation for accurate claim submissions.
Mail Processing Clerk
USPS
- Sorted and distributed incoming mail to ensure timely delivery
- Operated automated sorting machines to streamline processing efficiency
- Monitored mail processing equipment for optimal performance and addressed issues promptly
- Collaborated with team members to maintain workflow and meet daily targets
- Conducted quality checks on outgoing mail to enhance accuracy and compliance
- Implemented process improvements that increased throughput of mail processing operations
- Ensured adherence to USPS policies and regulations during mail handling activities
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
Home Health Aide
Self-employeed
10.2009 - 09.2025
- Assisted patients with daily living activities, enhancing comfort and independence.
- Maintained cleanliness and safety standards in patient environments, promoting well-being.
- Supported medication management by reminding patients of schedules and dosages.
- Adapted quickly to changing patient needs, demonstrating flexibility in caregiving approach.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Personal Assistant
Mary Tubiolo , Realator
09.2003 - 11.2005
- Managed scheduling and calendar appointments for realtor, ensuring timely client interactions.
- Coordinated property showings and open houses, enhancing client engagement and satisfaction.
- Assisted in preparing marketing materials, contributing to effective property promotions.
- Maintained real estate databases, ensuring accurate and up-to-date information for listings.
- Organized travel arrangements for realtor, streamlining logistics for property visits and meetings.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Education
Business Management
Bryant & Stratton College
NY06.1992
High School Diploma - Business, Math
Hilton High School
Hilton, NY06.1987
Skills
- ICD-10 proficiency
- CPT knowledge
- HIPAA compliance
- Claim submission
- Insurance verification
- Denial management
- Patient billing
- Medical coding expertise
- Payment posting
- Teamwork and collaboration
- Customer service
- Electronic claims
- Multitasking and organization
Critical thinking
Timeline
Home Health Aide
Self-employeed
10.2009 - 09.2025
Personal Assistant
Mary Tubiolo , Realator
09.2003 - 11.2005
Medical Billing Assistant
Kulp Physical Therapy
Mail Processing Clerk
USPS
Business Management
Bryant & Stratton College
High School Diploma - Business, Math
Hilton High School
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