JACQUELINE POWERS

• Hired as virtual Scribe, internal medicine, orthopedics
• Promoted to Quality Documentation Manager within 9 months of hire
• Transferred Quality Assurance Specialist Level 2
• Assure accuracy of physician specific instructions
• Cleared offshore and vendor QDS to independence on transitioning accounts
• Assist with PowerPoint presentations for escalated poor quality accounts
• Cross-departmental work on quality to identify causes of declining quality
• Note comparisons, comparing scribe’s version of note to clinician’s final version, to ensure documentation met clinician expectations
• Wrote current version of Documentation Quality Standards
• Serving on QDS Tip of the Week Committee, writing grammar and production tips for virtual scribes
• Scored post delivery audits for virtual scribes

• Chronic Care Management for qualified Medicare patients, meeting/exceeding expected hourly calls,
• Remote documentation via Sync software, Bria VOIP, and eClinical Works EMR.
• Served as liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts

• Roomed and documented patient visits Using Practice Fusion
• Performed patient intake, including medical history and taking accurate vital signs
• Phone triage
• Medication prior authorization via CoverMyMeds
• Maintained Chronic Care Management for qualified Medicare patients
• Performed spirometry
• Conducted Medicare Annual Wellness exams, including depression and alcohol screening, medication reconciliation, Annual Care for Elderly Adults.

• Performed wound care, including suture and staple removal, dressing changes
• Epic documentation
• Administered IM injections
• Phone triage
• Medication prior authorization via CoverMyMeds
• Handle task basket/in-box messages during off-clinic hours, CLIA waive tests, including (strep, urinalysis, HbA1c fingersticks, and fecal immunochemical testing)
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms
• Improved patient satisfaction by providing efficient and accurate medical assistance during appointments
• Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment
• Collected and documented patient medical information such as blood pressure and weight
• Sanitized, restocked, and organized exam rooms and medical equipment
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations

• Escort patients from waiting room to exam room, do patient intake, including recording medical history, reconciling medications and allergies, and obtaining chief complaint and HPI; biometrics where applicable
• Scribed for providers using Amazing Charts EHR
• Scheduled patient appointments, performed all front desk duties
• Performed suture removal, cerumen disimpaction, and injections
• Assisted with all special events, including lifestyle modification classes, and cooking classes
• Distributed lab and test results to patients
• Medication ordering and refills
• Supplement inventory management
• Accounts receivable
• Continuing education with wellness and integrative medicine classes
• Shape ReClaimed Program Coordinator
• Mentored interns
• Relocated practice from Palos Heights to Palos Park, organizing, packing, and executing move

• Mix buffered lidocaine solution for local anesthesia and perform local injection when necessary for biopsies or procedures
• Assist with in-office procedures including shave biopsy, punch biopsy, punch excision, surgical assistance with wide local excisions, and surgical assistance with ED&C procedures
• Wound dressings, Unna boot changes, and suture removal
• Collect, log, and prepare specimens for transfer to pathologist
• Surgical instrument cleaning, packing, and sterilizing
• Prepare patients and assist provider with cosmetic procedures and laser treatments
• Suture removal
• Light booth setup as well as patient assistance with treatment in UVA and UVB treatments.

• Room patients and ensure their comfort in the examination room prior to provider arrival
• Patient intake, including recording medical history, taking accurate vital signs, and reconciling medications and allergies
• Perform injections, nebulizers, cerumen disimpaction, and vaccinations per physician’s order
• Phone triage, appointment making, and presurgical clearance followup
• Preparing referrals for precertification; medication precertification
• Notify patient of lab results and necessary followup requested by provider
• Place lab orders, collect specimens, and Escribe, fax, or call medication in to pharmacy per physician’s orders
• Restock and maintain all examination rooms.

• Greeted patients and ensured their comfort in the examination rooms before provider arrived
• Interviewed patient to record medical history and chief complaint in EMR (EMDs)
• UVB treatments
• Prepared overtime reports, kept melanoma registry, and ensured notification of pathology results
• Provided direct postoperative patient care including staple and suture removal, bandaging, wound assessment and cleansing.

• Oversaw all scheduling, training, and monitoring of home-based acute care medical transcriptionists across 25 accounts on various platforms, including quality assurance, billing, payroll, troubleshooting, and new account implementation
• Trained and developed staff in best practices and editing platforms (ChartNet), resulting in increased efficiency, accuracy rates, and turnaround time
• Key Accomplishments:
• Provided outstanding account and relationship management, including key client relations, resulting in increased customer satisfaction and ultimately new business
• Promoted from home-based transcriptionist as a result of exceptional performance and leadership.

See acute care transcription experience

See acute care transcription experience

• See acute care transcription experience

• Utilization of AnyModal, Apex, ChartNet and proprietary platforms for editing and producing confidential, highly accurate, and timely transcriptions, and enhancing clinical documentation for increased focus on quality patient care.
• See acute care transcription experience

• Founder and owner of this medical transcription company providing services to private physicians, hospital overflow, and clinics
• Key Accomplishments:
• Successful management of all operational aspects, client relations, and service offerings, including marketing, business development, hiring of contractors, invoicing, and administration
• Realization of continual growth as a result of client satisfaction and providing exceptional transcription services, personalized customer support, and cost-effective pricing
• Clients including orthopedics, disability examinations, pain management, hospital overflow.

During the course of over 25 years, worked as an employee and/or independent contractor for several companies. The list below covers all my experience at these companies

• Enhanced documentation accuracy by meticulously editing transcriptions for proper grammar, punctuation, and formatting.
• Reduced errors in transcribed documents through careful attention to detail and thorough proofreading skills.
• Assisted in training new team members on transcription software and medical terminology, fostering a supportive work environment.
• Collaborated with healthcare providers to clarify unclear or ambiguous dictations, improving report quality.
• Ensured patient confidentiality by adhering to HIPAA regulations during the handling of medical records and transcriptions.
• Delivered exceptional customer service when interacting with patients or healthcare professionals regarding questions about specific reports or record requests.
• Utilized advanced transcription software tools for efficient document creation and editing.
• Demonstrated adaptability by learning new technologies and adapting to changes in the healthcare industry as needed.
• Consistently met or exceeded performance metrics, demonstrating a strong commitment to excellence in medical transcription editing.
• Edited drafts created from speech recognition software.
• Maintained 99% accuracy rate for spelling and content.
• Recorded information using word processing, dictation and transcription software and equipment.
• Referred to variety of medical sources to prevent mistakes in medical terms.
• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Translated medical jargon into correct terminology.