JACQUELINE RENEE PRATER
Phoenix,AZ
Summary
Dedicated and dependable professional with extensive experience in customer service and sales, demonstrating a strong commitment to excellence. Detail-oriented with exceptional organizational skills and a robust work ethic, consistently striving to exceed expectations. Proven ability to engage effectively with diverse personalities in a tactful and resourceful manner, ensuring harmonious collaboration in any environment. Eager to take on all job requirements with enthusiasm and a proactive approach.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Phoenix Ophthalmologists
01.2021 - Current
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Managed patient records using electronic health record systems to maintain accuracy and compliance.
- Assisted with insurance verification processes, facilitating timely approvals for patient treatments.
- Communicated effectively with patients regarding treatment plans, enhancing understanding and compliance.
- Collaborated with healthcare providers to streamline communication and improve patient care delivery.
- Developed patient education materials, increasing awareness of available services and health resources.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Patient Service Representative
American Vision Partners
01.2020 - 01.2021
- Welcome patients and visitors with a positive, warm, welcome disposition
- Continually ensure doctor's rooms have consistent patient flow
- Obtain patient histories through intake assessments, making notes of finding in EHR
- Perform visual acuity; pinhole test, Amsler grid testing, and tonopen tonometry test
- Check pupils, extra-ocular muscles, confrontational fields muscles, insert dilation eye drops
- Manage one, three, and five-day post-op patients by cleaning eye, administering visual acuity test, inserting eye drops, dilating surgery eye for OCT scan; if required
- Ensure injections and laser procedure forms are up to date and apply to company standards
- Adhere to all safety policies and procedures while following OSHA and HTPPA medical laws
- Continually maintain cleanliness of exam rooms, including cleaning/sterilization as necessary after each patient and abide by the company COVTD-19 policies as required
Catering Sales Manager
Marriott Phoenix Airport/Columbia Sussex
01.2019 - 01.2020
- Responded to extensive catering inquiries consisting of inbound phone calls, emails, social media inquiries; and internal submissions
- Sold large scale event space totaling 11,000 square feet, four boardroom meeting spaces
- Built strong and consistent relationships with clients to understand their specific needs which resulted in approximately $1.0 million in catering sales revenue
- Generated proposals, presented proposals, created sales contracts and departmental BEO's
- Organized clients social and business catering needs by communicating directly will Executive Chef, Banquet Department, and Catering Staff
- Sell and coordinated client's audio/visual needs for events and business meetings
- Managed multiple projects simultaneously and exceeded expectations within allotted time frame
- Engaged with clients in a friendly and professional manner while actively listening to their concerns. Utilized strong critical thinking skills when required
- Exceeded annual revenue targets; consistently maintained a high closing ratio
- Consistently tracked monthly catering and event revenues; reported weekly, monthly and annual reports to the General Manager and Ownership Group
- Initiated client post event call back program resulting in additional business referral recommendations
- Consistently provided service support to all departments resulting in higher client approval ratings
- Executed and supported Marriott's Customer Service Standards and hotel Brand Standards
- Spearheaded outreach marking campaign which resulted in Wellcare Health Christmas Party; $35,000.00 total catering revenue
General Manager
Club Pilates
01.2018 - 01.2019
- Opened and manage high-end reformer Pilates studio franchise location
- Met and exceeded pre-sale membership goal
- Hired, trained, and managed sales staff
- Strategized and implemented marketing efforts including grass roots outreach, member referral programs
- Consistently engaged with members to ensure member retention and member referrals
Membership Director
Arrowhead Country Club; Arcis Golf
01.2014 - 01.2018
- Actively recruited; toured, and enrolled new Members for a private country club; 350 members
- Responded to a high volume call lead list; resulting in a 70% closing ratio
- Received and processed membership buy in payment ranging from $500.00 - $5,000.00
- Responsible for weekly sales tracking spread sheet
- Successfully managed to convert previous resigned members to active members by creatively creating cold call phone campaign resulting in a 15% membership growth within a three-month period
- Innovated and executed quarterly game plans to achieve departmental revenue goals
- Collaborated in coordination of club events including new member mixer, holiday events, and membership promotional events
- Consistently communicated membership desires with management staff and associates resulting in higher membership satisfaction, membership retention
- Initiated becoming a Chamber of Commerce member; participated in monthly networking events which resulted in higher club exposure
- Collaborated with Marketing Department to develop programs and social media campaigns to create awareness and brand recognition
Education
No Degree - Business
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZSkills
- Proficient in management of EMR systems Able to comfortably integrate previous experience with new systems Highly skilled in Edge, NextGen, Citrix, Athena, Reserve, Practice Fusion, Onsite, Sage, Yardi, ModMed, Crystal, Salesforce IBS, Microsoft Suites, Excel and Publisher
Accomplishments
- Collaborated with marketing campaign manager to execute Martha McSally Political Rally; 2019; $35,000.00 revenue; Marriott Phoenix Airport
- Successfully sold event venue; organized Celebration for Life event for Marilynn Smith; one of the original founders of the LPGA; Marriott Phoenix Airport.
- Met and exceeded quarterly goals during tenure; Arcis Golf
- Recognized as top sales performer 2014-2018; Arcis Golf
Responsibilities
Job Summary
The Ambulatory Care Medical Office Assistant will support various aspects of clinical and operational processes and is typically the first point of contact for patients who are referred to the clinic. The Ambulatory Care Medical Office Assistant will perform a variety of office duties, including receptionist, telephone, message management, referral management, scheduling, registration, and other activities. In addition, the Ambulatory Care Medical Office Assistant will demonstrate knowledge and skill to provide appropriate care needed in accordance with the organization's policies, procedures, and protocols. Identifies and meets the needs of all customers while performing in a manner consistent with the organizations core values of innovation, collaboration, accountability, respect, and empathy. Essential Functions
Greets and checks in patients. Provides a high level of customer service in all activities.
Completes patient scheduling and provides all necessary information to prepare them for medical appointments. Manages incoming referrals and prioritizes scheduling based on individual patient needs. Tracks no-shows, documents in appropriate system, and communicates follow-up needs with providers as appropriate.
Performs a variety of registration duties, including, but not limited to, initial registration information, creates and/or chooses appropriate electronic record, gathers signatures (electronic or otherwise), medical authorization/referral coordination, and/or financial responsibility. Collects and verifies patient information for the patient's chart and billing purposes. Completes daily data entry and scanning of patient registration information.
Coordinates incoming and outgoing telephone calls to/from patients, caregivers, hospitals, physician offices, and others. Documents and relays information to the provider for action when necessary. Message management for providers within the electronic health record.
Performs a variety of office duties to maintain day-to-day operations, including, but not limited to, prepare and clean treatment, waiting, and office areas for infection prevention, order and stock clinical and office supplies, and support clinical services as needed. Works in a team model to improve the patient's experience, create better communication, and facilitate access to care.
Timeline
Patient Care Coordinator
Phoenix Ophthalmologists
01.2021 - Current
Patient Service Representative
American Vision Partners
01.2020 - 01.2021
Catering Sales Manager
Marriott Phoenix Airport/Columbia Sussex
01.2019 - 01.2020
General Manager
Club Pilates
01.2018 - 01.2019
Membership Director
Arrowhead Country Club; Arcis Golf
01.2014 - 01.2018
No Degree - Business
Maricopa Community Colleges, Scottsdale Community College
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