Jacqueline Preciado
Spring,Texas
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Team Lead
Connexus
01.2022 - Current
- Navigation of multiple systems
- Review of documentation to ensure required information is present
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Promoted high standards through personal example to help each member understand expected behaviors' and standards.
- Held weekly team meetings to inform team members on company news and updates.
Customer Service Representative
Alorica
07.2020 - 09.2021
- Actively listened to customers and handled concerns quickly.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Technical Support Representative
Asurion
01.2018 - 12.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Identified potential sales and cross-selling opportunities.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured hardware, devices, and software
Education
High School Diploma -
ITESO
07.2011
Skills
- Service-focused Customer Service Representative dedicated to maximizing satisfaction
- Retention with proactive attention to individual needs
- Resolves concerns with great problem-solving abilities and attention to detail
- Multitask and manage time adequately to consistently meet performance metrics
- Building rapport with diverse customers
- Answer questions and resolve issues to maximize sales opportunities
- Building rapport with diverse customers
- Answer questions and resolve issues to maximize sales opportunities
Languages
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Team Lead
Connexus
01.2022 - Current
Customer Service Representative
Alorica
07.2020 - 09.2021
Technical Support Representative
Asurion
01.2018 - 12.2019
High School Diploma -
ITESO
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