Jacqueline Pumarejo
Clermont,United States
Summary
Very Motivated which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures.
Overview
15
15
years of professional experience
Work History
Financial Coordinator/Surgery Scheduling Coordinator
Magruder Eye Institute
Orlando, Florida
10.2021 - Current
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Explained insurance benefits, fees and procedures to patients.
- Calculated adjustments, premiums, and refunds.
- Collected premiums and issued accurate receipts.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Educated patients about surgeries and provided treatment plan documentation.
- Checked patients in and out and collected payments.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- managed planning, scheduling and coordination of outpatient procedures.
CSR 2/ Sunshine Health Medicaid
Centene
Maitland, FL
10.2019 - 10.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided information regarding charge accounts and loyalty programs.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Collected all premiums on or before effective date of coverage.
Department Manager/ Customer Service
Walmart
Clermont , FL
04.2008 - 10.2019
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record all transactions accurately and efficiently.
- Organized and balanced multiple priorities within fast-paced environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Medical Assistant
Newsome Medical
Haines City, FL
07.2016 - 10.2017
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Associates - Medical Assisting
American College of Medical Careers
Orlando, FL08.2014
Skills
- Telephone etiquette
- Insurance documentation processing
- Payment collection
- Benefits knowledge
- Appointment Scheduling
- Processing payments
- Explaining Patient Benefits
- Payment Processing
Timeline
Financial Coordinator/Surgery Scheduling Coordinator
Magruder Eye Institute
10.2021 - Current
CSR 2/ Sunshine Health Medicaid
Centene
10.2019 - 10.2021
Medical Assistant
Newsome Medical
07.2016 - 10.2017
Department Manager/ Customer Service
Walmart
04.2008 - 10.2019
Associates - Medical Assisting
American College of Medical Careers