Jacqueline Quade
Wittenberg,WI
Summary
Detail-oriented BPI Analyst with over 10 years of experience in logistics and systems management. Skilled in critical thinking and data validation, driving process improvements that align with business goals and enhance operational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Logistics - BPI Analyst II
Greenheck Fan Corporation
Schofield, WI
11.2015 - Current
- Analyzed operational data to identify trends and improve efficiency across departments.
- Developed reports using advanced analytical tools to support decision-making processes.
- Collaborated with cross-functional teams to streamline workflows and reduce project timelines.
- Mentor team members, enhancing team performance through knowledge sharing and best practices.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Improved overall users experiences through support, training, troubleshooting, improvements and communication of systems changes.
- Optimized operational efficiency by redesigning workflow processes.
- Developed comprehensive training materials for new analysts, improving onboarding efficiency.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated business processes, recommending improvements that increased overall productivity and effectiveness.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Led cross-functional teams in strategic planning sessions, aligning efforts with company goals.
- Coordinated seamless systems upgrades while minimizing negative impacts and end-users" experiences or workflow disruptions
- Investigate and corrected problems with printers, copiers and other devises.
Systems Specialist
Greenheck Fan Corporation
Schofield, WI
07.2005 - 11.2015
- Developed and implemented system configurations to enhance operational efficiency.
- Led cross-functional teams in resolving technical issues, improving system reliability.
- Conducted training sessions for staff on system functionalities and best practices.
- Streamlined data management processes, ensuring timely access to critical information.
- Collaborated with IT teams to integrate new software solutions into existing systems.
- Mentored employees, knowledge sharing and professional development.
- Provided exceptional support services to internal stakeholders by resolving technical issues quickly and accurately.
- Identified opportunities for process improvements by analyzing user feedback and monitoring key performance metrics closely.
- Conducted regular system audits, ensuring compliance with industry regulations and company policies.
- Troubleshot critical issues swiftly, maintaining a consistently high level of system performance and reliability.
- Reduced downtime by proactively identifying potential system vulnerabilities and addressing them promptly.
- Coordinated seamless system upgrades while minimizing negative impacts on end-users'' experiences or workflow disruptions.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Order Processor
Greenheck Fan Corporation
Schofield, WI
05.2004 - 07.2005
- Processed customer orders efficiently, ensuring accuracy and timely fulfillment.
- Trained new team members on order processing protocols and best practices.
- Coordinated with cross-functional teams to resolve customer inquiries and expedite service requests.
- Developed standard operating procedures to enhance workflow efficiency in order processing tasks.
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
- Processed customer orders in line with established policies and procedures.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
- Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
- Assisted in training new employees on company procedures and best practices for handling orders seamlessly.
- Communicated with customers to address order inquiries, changes and cancellations.
- Streamlined order processing by implementing efficient workflows and reducing processing time.
- Optimized order processing workflows, identifying and eliminating bottlenecks in system.
- Improved order processing efficiency by meticulously reviewing and entering orders into system.
- Enhanced customer satisfaction with prompt and accurate processing of orders.
Education
High School Diploma -
Mosinee High School
Mosinee, WI05-1992
Skills
- Microsoft office
- MS Excel
- SAP
- Attention to detail
- Documentation and reporting
- Team collaboration and leadership
- Information gathering
- Critical thinking
- Data research and validation
- Decision-making
- Process improvements
- Continuous improvement
Certification
Dale Carnegie - Completed 2023
GPS Lean Leader - Completed 2024
Timeline
Logistics - BPI Analyst II
Greenheck Fan Corporation
11.2015 - Current
Systems Specialist
Greenheck Fan Corporation
07.2005 - 11.2015
Order Processor
Greenheck Fan Corporation
05.2004 - 07.2005
High School Diploma -
Mosinee High School