Jacqueline Rabiola
Healthcare
Arlington Heights,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable Access Service Representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring over 32 years of relevant work experience to the team. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 99% accuracy with a 70% repayment rate on patient collections . Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Access Service Representative II
Endeavor Health
04.2015 - 03.2024
- Expedited insurance verification by maintaining updated knowledge of policies and procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Worked diligently to address and resolve any patient concerns regarding their experience with organization, demonstrating commitment to exceptional customer service.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Verified patient insurance eligibility and entered patient information into system.
- Assisted patients with financial inquiries, working collaboratively to identify solutions that met both their needs and organization''s requirements.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Supported culture of continuous improvement by actively participating in department meetings and offering constructive feedback on strategies for enhancing overall patient experience.
- Facilitated communication between patients and various departments and staff.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information, ensuring confidentiality and security at all times.
- Coordinated seamless communication between patients and healthcare providers, fostering positive care experience for all parties involved.
- Resolved patient billing issues in line with established guidelines.
- Managed over 40 - 50 patients daily while offering welcoming environment by providing friendly, empathetic customer service during each interaction with patients and family members.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Trained new staff
- Educated patients on importance of preventive health care and insurance coverage.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Improved interdepartmental collaboration by maintaining open lines of communication with other Access Service Representatives within organization.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Worked well in team setting, providing support and guidance.
- Skilled at working independently and collaboratively in team environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Financial Counselor/Medical Administrative Assistant
Illinois Cancer Specialists
04.2007 - 03.2015
- Cultivated positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Helped clients make informed decisions about financial future.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Participated in professional development opportunities to stay up-to-date with industry trends and best practices.
- Gathered daily for over 50 patients forms and copied insurance cards to collect patient information for billing and insurance filing.
- Assisted with coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Assisted with medical coding and billing tasks.
- Supported healthcare providers with timely completion of necessary documentation, allowing them to focus on quality patient care.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Followed up with insurance companies to secure timely payment.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Arts - Graphic Design
American Academy Arts
Chicago, IL06.1982
Skills
- HIPAA Compliance
- Medicare/IDPH Advantage Plan regulations
- Reliability and Dedication
- Customer Service
- Documentation accuracy Attention to Detail
- Insurance Authorizations Eligibility Determination
- Registration management
- Payment Collection Calculations
- Patient check-in
- Knowledgeable ICD CPT ABN policies NPI
- Updating
- Medical Terminology
Certification
- Certified ICD CPT
- Election Judge
- Northgate Trustee
- Northgate Membership Trustee
Timeline
Access Service Representative II
Endeavor Health
04.2015 - 03.2024
Financial Counselor/Medical Administrative Assistant
Illinois Cancer Specialists
04.2007 - 03.2015
Bachelor of Arts - Graphic Design
American Academy Arts