Jacqueline Ragsdale

• Supported the implementation of academic enrichment and activities for children in an before-school program setting and assisted with facilitating group learning sessions with various educational objectives as directed.

• Assisted in planning and organizing daily program schedules, including hands-on activities, outside activities, arts, and other creative projects.

• Monitored student safety and well-being, maintaining a safe, secure, comfortable, and inclusive environment for all students.

• Supervised daily operations of the Games Room, ensuring a welcoming and enjoyable environment for students. Maintained a friendly and welcoming attitude with excellent customer service to all patrons, ensuring a comfortable acceptance into the space.

• Organized and supervised gaming events, tournaments, and special activities to help promote student engagement and campus life.

• Maintained cleanliness and organization of the facility, ensuring compliance with university safety and operational standards.

• Assisted customers with a variety of print and copy services, including business cards, flyers, posters, brochures, and other custom orders. Additionally, operated and maintained high-volume printing, copying, and binding equipment to ensure quality production.

• Processed customer orders using point-of-sale systems, ensuring accuracy in transactions and timely delivery and expertly managed multiple tasks simultaneously in a fast-paced environment.

• Resolved customer issues promptly and professionally, ensuring a positive experience and repeat business.

• Assisted customers with a variety of print and copy services, including business cards, flyers, posters, brochures, and other custom orders. Additionally, operated and maintained high-volume printing, copying, and binding equipment to ensure quality production.

• Processed customer orders using point-of-sale systems, ensuring accuracy in transactions and timely delivery and expertly managed multiple tasks simultaneously in a fast-paced environment.

• Resolved customer issues promptly and professionally, ensuring a positive experience and repeat business.

• Provided front-line support and assistance to residents and visitors at the Community and Learning Center, promoting a welcoming and inclusive environment. Additionally, coordinated and worked with educational workshops, social events, and activities to foster community engagement and enhance the residential experience.

• Assisted students with academic resources, including tutoring, study spaces, and access to learning materials; as well as providing an additional comfortable and fun space for students to de-stress.

• Ensured the center’s cleanliness and organization, including maintaining inventory for supplies and equipment.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs also while simultaneously working with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts. Demonstrated excellent customer service when faced customer questions about hours, seating, and menu information and other needed accommodations.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times. Helped prepare to-go orders to perfect accuracy and occasionally, assisted servers with section clean-up and food or beverage running.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

• Welcomed guests with a friendly demeanor, ensuring a positive first impression and exceptional customer service. Provided guests with information about games, promotions, menus, and events to enhance their overall experience.

• Helped manage reservations and seating arrangements efficiently, maintaining smooth flow and minimizing wait times during peak hours. Coordinated with the kitchen, bar, and game floor staff to accommodate large parties and special events.

• Operated the point-of-sale system for ticket purchases, gift cards, and event bookings, ensuring accuracy in transactions all while handling guest inquiries and resolved issues professionally, ensuring satisfaction and repeat business.

• Maintained cleanliness and organization at the front desk and host stand areas, adhering to company standards.