Jacqueline Ramirez
Queens
Summary
Dynamic professional with a proven track record at Personal Touch Home Care Services, enhancing organizational growth and improving coordination processes. Skilled in database maintenance and excellent communication, adept at fostering cross-functional teamwork and driving policy enforcement. Demonstrates adaptability and a keen analytical mindset, significantly contributing to organizational development and efficiency.
Overview
5
5
years of professional experience
Work History
Onboarding Coordinator
Personal Touch Home Care Services
07.2024 - Current
- Conducted regular meetings with department heads to discuss progress of newly onboarded employees and identify areas for improvement.
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
- Collaborated with HR managers to gather feedback and continuously improve the onboarding process.
- Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements.
- Oversaw updates to internal documentation related to the onboarding process, keeping information current and accessible for all staff members.
CDPAP Coordinator
Link Homecare
02.2024 - 06.2024
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Enhanced patient care by efficiently coordinating and managing CDPAP services.
- Built strong relationships with community organizations, expanding resources available to patients.
- Assured compliance with state regulations through diligent monitoring of program activities.
- Evaluated program effectiveness regularly, identifying areas for improvement and implementing necessary changes.
- Maintained accurate records and documentation, ensuring timely processing of reimbursements.
Client Consultant
Flagstar Bank
10.2021 - 01.2024
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Customer Service Representative
Cleanrite Center
02.2021 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Taco Bell
01.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma - Computer And Information Sciences
Hillside Arts And Letters Academy
Queens, NY06.2018
Skills
- Feedback collection
- Organizational growth
- Policy enforcement
- Cross-functional teamwork
- Analytical and critical thinking
- Database maintenance
- Organizational development
- Willingness to learn
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Active listening
- Adaptability and flexibility
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Onboarding Coordinator
Personal Touch Home Care Services
07.2024 - Current
CDPAP Coordinator
Link Homecare
02.2024 - 06.2024
Client Consultant
Flagstar Bank
10.2021 - 01.2024
Customer Service Representative
Cleanrite Center
02.2021 - 09.2021
Cashier
Taco Bell
01.2020 - 01.2021
High School Diploma - Computer And Information Sciences
Hillside Arts And Letters Academy
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