Jacqueline Ramirez
Duncanville,TX
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hampton Inn By Hilton
07.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
Food Handler
Chipotle
06.2023 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Logistics Team Member
Harbor Freight Tools
09.2021 - 06.2023
- Managed harbor maintenance tasks, ensuring a clean, attractive, and functional environment for users.
- Enhanced harbor safety by implementing effective emergency response plans and coordinating with local authorities.
- Reduced operational costs through careful budget planning and expense tracking in all areas of harbor management.
- Established security protocols to safeguard both assets and personnel within the port area effectively.
- Maintained a clean, organized, and visually appealing retail environment according to brand standards.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Improved brand visibility through effective merchandising and display setups at retail locations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Don Taco
01.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
GED -
Absolute Allied Health Academy
Duncanville, TX11-2024
High School Diploma -
Duncanville High School
Duncanville, TX05-2022
Skills
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Front desk management
- Administrative skills
- Documentation
- First aid training
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Electronic health records
- CPR
- Laboratory specimen collection
Certification
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Hampton Inn By Hilton
07.2023 - Current
Food Handler
Chipotle
06.2023 - 07.2023
Logistics Team Member
Harbor Freight Tools
09.2021 - 06.2023
Cashier
Don Taco
01.2020 - 08.2021
GED -
Absolute Allied Health Academy
High School Diploma -
Duncanville High School