Jacqueline Ratkos
Plymouth,MI
Summary
Recognized as a proficient team member able to effectively communicate and collaborate within the interdisciplinary team in order to deliver safe, patient centered care. Reliably empathetic, actively listens and establishes rapport quickly with clients to deliver unbiased patient care.
Overview
16
16
years of professional experience
Work History
Uber Driver
Uber Eats
04.2023 - Current
- Developed strong communication skills while interacting with diverse groups of customers daily.
- Responded to customer concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with clients and third party associates.
- Maintained excellent ratings from customers by consistently delivering friendly service and timely pickups.
- Adhered to all safety regulations and traffic laws while driving.
Barista Trainer
Sweetwaters Cafe
12.2022 - 08.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Food Pantry and Volunteer Coordinator
SOS Community Services
12.2020 - 08.2022
- Completing weekly personal care/food pantry orders through Food Gatherers Primarius
- Work directly with consumers to assess their needs, record demographics, and/or refer to other resource centers if necessary
- Train volunteers and interns to unload food and personal care items, organize pantry shelves, and to pack and distribute food bags
- Delivered and distributed Focus Hope boxes to consumers
- Return voicemails and scheduled appointments in person or over the phone
- Maintained proper food handling and storage practices
- Clean and sanitize work areas, maintained yard and porch
- Counted all personal care items, meat, and produce frequently and entered them into Formsite to maintain accurate inventory.
- Input payroll for employees, and track hours for volunteers
Registered Nurse
St. Joseph Mercy Ann Arbor Hospital
10.2016 - 05.2020
- Observe and assess patients, implement treatment plans based on the patient
- Collaborate with medical team on patient status
- Maintain complete and accurate patient records
- Applying interpersonal skills to defuse psychological responses that clients are currently suffering from based on mental and medical status.
Medical Receptionist
Somerset Dermatology
06.2008 - 08.2016
- Greeting patients and visitors in person or on the telephone, answering patients’ questions or referring inquiries to the appropriate interdisciplinary team member
- Explained available treatment options and procedures regarding specific conditions to prospective patients
- Determined the acuity of a visit and the consultation length for appointment scheduling, optimizing patients' satisfaction, provider time, and treatment room utilization
- Transcribed medical dictation for medical records
- Called in prescription orders or refills to the pharmacy, only as ordered and approved by physician or physician assistant.
Education
Bachelor of Science in Nursing -
Oakland University
Rochester, MI08.2020
Associate Degree in Nursing -
Schoolcraft College
Livonia, MI05.2016
Nursing Assistant Preparation -
Schoolcraft College
Livonia, MI12.2012
Skills
- Schedule Management
- Customer Service
- Patience and understanding
- Time Management
- Dependable and Trustworthy
- Effective communication skills
- Attention to Detail
- Strong Working Relationships
Certificationsandawards
- Dean’s List (12 semesters)
- ServSafe Training
- Diversity Training
- Food Pantry Assistant
Timeline
Uber Driver
Uber Eats
04.2023 - Current
Barista Trainer
Sweetwaters Cafe
12.2022 - 08.2023
Food Pantry and Volunteer Coordinator
SOS Community Services
12.2020 - 08.2022
Registered Nurse
St. Joseph Mercy Ann Arbor Hospital
10.2016 - 05.2020
Medical Receptionist
Somerset Dermatology
06.2008 - 08.2016
Bachelor of Science in Nursing -
Oakland University
Associate Degree in Nursing -
Schoolcraft College
Nursing Assistant Preparation -
Schoolcraft College