Jacqueline Reidsma
Watervliet,MI
Summary
Diligent and honest with over 20 years clerical support/customer service experience with understanding and appreciation for necessary changes to better accuracy and efficiency within a position/department.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Shipping Clerk
VTG
Benton Harbor, MI
01.2021 - 01.2024
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Provided assistance in the loading and unloading process of goods from vehicles when necessary.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
- Utilized various computer systems to track shipments throughout their journey from origin to final destination.
- Collaborated with other staff members on projects related to improving efficiency within the department.
- Obtained required documentation to process shipments and support movement.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Organized storage areas to maximize movement and minimize labor.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Maintained inventory of shipping materials and supplies.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Identified order discrepancies and damaged items and notified supervisor.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Verified shipping documents for accuracy.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Determined shipping methods, routes or rates for materials to be shipped.
- Weighed mail to determine correct postage.
Pharmacy Technician Trainee
Rite Aid
Coloma, MI
09.2021 - 01.2022
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Performed cashier duties such as accepting payments and issuing receipts.
- Stocked shelves with pharmaceutical products.
- Received incoming shipments and checked accuracy of orders.
- Organized drugs by expiration date to ensure freshness.
- Restocked prescription drugs as needed according to hospital policies and procedures.
- Conducted quality control checks on all medications before dispensing them.
- Ensured compliance with state laws regarding controlled substances.
- Communicated effectively with other members of the health care team regarding medication orders and refills.
- Kept work areas clean, organized, and safe at all times.
- Monitored storage conditions of pharmaceuticals to ensure effectiveness.
- Maintained clean and organized pharmacy shelving and work areas.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Assisted patients in finding over-the-counter solutions to aid minor health issues.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received, reviewed, dispensed and labeled over 100+ prescriptions daily.
- Answered telephones to respond to questions or requests.
- Maintained proper storage and security conditions for drugs.
- Operated cash registers to accept payments from customers.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Cleaned and maintained equipment or work areas according to prescribed methods.
Planning Clerk
Harbor Group
Benton Harbor, MI
01.2015 - 05.2020
- Perform basic office duties, including daily time and attendance logging
- Print production orders and report job completion for job closing
- Attach files in Adobe upon completion of job/order
- Utilize Microsoft Word, Excel, Outlook, and Syteline for employment, hours, etc
- Information.
Front Desk/New Patient Coordinator
My Pain Clinic
Stockbridge, GA
04.2013 - 12.2014
- Schedule appointments for new and existing patients, including injections and tests
- Obtain necessary documents and medical records
- Send and follow up on referrals to other specialists and testing centers
- Answer phone calls with pleasant professionalism
- Greet, check in/register, and collect co-pays
- Perform other daily miscellaneous clerical duties.
Client Service Professional
H&R Block
Stockbridge, GA
01.2012 - 04.2013
- Welcomed clients, matched them with tax professionals, and scheduled appointments
- Explained available options and communicated products and services
- Processed payments and paperwork
- Provided basic assistance to tax professionals.
Bindery Dept. Processor/Data Entry Assoc.
Fidelity Investments
Covington, KY
01.2011 - 07.2011
Transcriptionist/Medical Records Clerk
Great Lakes Heart & Vascular Institute
Saint Joseph, MI
12.2000 - 07.2009
- Transcribed cardiac testing reports using Microsoft Word and Excel
- Managed documents in the database and updated provider curriculum vitae
- Obtained and prepared reports/documents for various departments
- Communicated internally and externally through Microsoft Outlook
- Oriented and trained new transcriptionists.
Medical Records Clerk
Great Lakes Heart & Vascular Institute
Saint Joseph, MI
12.2000 - 01.2005
- Filing, locating, and organizing charts
- Retrieving missing documentation and preparing charts for the clinic
- Answering incoming phone calls and completing medical record requests
- Orienting and training new medical records clerks.
Tumor Registrar Clerk
Lakeland Regional Health Systems
Saint Joseph, MI
09.1999 - 12.2000
- Selected cases and scheduled attending physicians for Tumor Board meetings
- Researched and gathered patient information for Tumor Board meetings
- Set up and operated video conference equipment during meetings
- Performed additional clerical duties such as typing, filing, and mailing
- Prepared and mailed forms monthly to physicians, entering received information into the registry.
Education
Medical Massage Technician -
Blue Heron Academy
01.2007
Skills
- Health Information Management
- Phone
- Fax
- Copy
- Windows
- Microsoft
- Office
- Excel
- Outlook
- Word
- Transcription
- Dictaphone
- Customer Service
- Data Entry/15 Key
- Basic Research
- Data Retrieval
- Presentation Scheduling
- Inbound/Outbound Mail
Certification
Medical Message Technician, 09/2007, South Bend, IN, Blue Heron Academy, Michigan, Indiana
Additional Information
I take pride in doing the best that I am capable of in all that I do. I enjoy helping others and interacting with different personalities, keeping in mind that I am there to serve the client/patient and the establishment that I am trusted to represent.
Timeline
Pharmacy Technician Trainee
Rite Aid
09.2021 - 01.2022
Shipping Clerk
VTG
01.2021 - 01.2024
Planning Clerk
Harbor Group
01.2015 - 05.2020
Front Desk/New Patient Coordinator
My Pain Clinic
04.2013 - 12.2014
Client Service Professional
H&R Block
01.2012 - 04.2013
Bindery Dept. Processor/Data Entry Assoc.
Fidelity Investments
01.2011 - 07.2011
Transcriptionist/Medical Records Clerk
Great Lakes Heart & Vascular Institute
12.2000 - 07.2009
Medical Records Clerk
Great Lakes Heart & Vascular Institute
12.2000 - 01.2005
Tumor Registrar Clerk
Lakeland Regional Health Systems
09.1999 - 12.2000
Medical Massage Technician -
Blue Heron Academy
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