Jacqueline Renee Smith-Tyler

Licensed Life and Health Insurance Broker with independent contracting experience specializing in client consultations, policy sales, and insurance education. Proficient in Indexed Universal Life (IUL), annuities, whole life insurance , health insurance plans, and policy riders. Experienced in conducting needs assessments, delivering presentations, and recommending customized coverage solutions to individuals and families. Strong communication, sales, and relationship-building skills with a focus on client satisfaction, retention, and compliance. Familiar with CRM systems, lead generation, and meeting performance targets in remote and in-person environments.

• Educated clients on policy options, coverage details, and benefits of various plans.

• Serving as an Advanced Medical Support Assistant in the Eligibility and Enrollment department with the VA Pacific Islands. My responsibilities are interviewing veterans applying for medical benefits, co-pay exemption testing, income verification match for veterans, and making determination of eligibility and priority placement. Processing New Enrollee Application Requests. Responsible for entering demographic, insurance, and income information into the VistA system. Determines entitlement to medical care as well as bill preparation and collections on all billable episodes of inpatient and outpatient care. Ensures accurate and complete data collection for proper processing of third party collection requirements as mandated by law. Direct and screen incoming calls to the appropriate department. Coordinates and schedules new patient appointments for newly enrolled Veterans. Verifies eligibility/entitlement for benefits of all applicants using various methods including income assessments (means test), military discharge documents (DD214), computer hospital inquiry, Veterans Information Solution (VIS) and other means, such as communications with VA Regional Office or VA Records Processing Centers. Informs the veterans of their entitlement to various medical benefits and discusses co-payment requirements of veterans in discretionary categories. Accurately identify Third Party Liability and reimbursable insurance and enters insurance data through the Insurance Capture Buffer (ICB) on all new registrations and when updating means test. Possesses extensive knowledge of the Medical Center and policies to respond to inquiries from veterans, medical center staff and other agencies regarding applying for care, eligibility, etc. Accurately process Long Term Care applications and financial assessments, assist Veterans with Financial Hardship paperwork for relief from medical copayments and Catastrophic Disabilities applications for higher priority placement. Knowledgeable of requirements for processing of name changes, and Care Giver Support. Assist Veterans and eligible family members in ordering replacement DD214's online using the VETREC website. Ensures that all new veterans to the system are registered within 5 days of receipt of their application. New eligible applicants are immediately scheduled for the first new patient appointment at the appropriate facility in relation to their area of residence and will have their Veteran Health Identification Card (VHIC) picture taken.
• Series: 0679 - Grade: 6
• Hours per week: 40

• Personally, accountable for all my own work with little to no supervision needed. Performs complex task, daily. Assist with training new employees. Informs Veterans of other health care options, procedures for complaints, transportation services and medical record requirements Effectively performs administrative operations in an office environment. Complete duties in office automation. Possess knowledge of source data, clinic, and provider codes, appointment types and maintained current knowledge of all clinic policies and procedures. Possess advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to Veterans. Ability to schedule medical appointments in a clinical setting. Proficient in searching and booking appointments, canceling appointments, inputting Veterans on the wait list or verifying pending appointments. Able to use the on a telephone equipped with transfer capabilities. Extracts information from CPRS for the backlog as requested from Command. Attended all medical in-service training/seminars. Conducts and compiles research data for clinical reports involving Return to Clinic orders, Active Open Encounters, and VA Online Scheduling (VAOS) program. Book accordingly and determine if the patient needed to seek emergency medical care. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Answer phones, greet patients, and relay messages to appropriate staff inside or outside of the unit. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. Communicates with supervisors and peers about documenting and recording patient files and otherwise obtaining information from other medical facilities. Operates Computerized Patient Record System (CPRS) to register or update patient demographic information to ensure data base was up to date. Operates computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports. Operates VistA Scheduling Enhancements (VSE) to schedule veteran appointment requests, complete TRC orders, open encounters, and VA online scheduling (VAOS program) requests. Possess knowledge of Primary Care Standard Operating Procedures, appointment procedures and key clinical personnel to include Community Health Clinics. Schedule appointments, including interpreting and verifying provider orders in accordance with national scheduling guidelines. Cancel and re-scheduled appointments and/or consults. Enter no-show information and monitor appointment requests from multiple electronic sources. Monitor inpatient and outpatient appointments in areas of responsibility. Maintains appointment calendar, scheduled appointments, reminds supervisor/staff members of subject matter, print agenda if available prior to meeting, and made administrative arrangements as required. I possess the ability to be thorough when performing work and conscientious about attending to detail. Completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. Identify problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives and make recommendations. Solve complex or sensitive problems by developing and proposing strategic alternatives; identify possible conflicts and share benefits; help team anticipate problems and identify and evaluate potential sources of information; provide feedback and coach others to help solve problems; engage appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluate the effectiveness of decisions and adjusting future decisions as appropriate.
• Series: 0679 - Grade: 6
• Hours per week: 40

• Served as a Prosthodontist Assistant and manager of Prosthodontist's practice at Bhaskar Dental Clinic, Honolulu, HI. My duties are; Manages all prosthodontic referrals receipt and processing, including preparing and releasing correspondence to other dentist as well as other practices and health agencies. Reviewing the referrals and explaining to patients their treatment and making sure all issues have been addressed. Requesting examinations or re- evaluations from other medical providers as needed. Manages preparing and releasing for shipment all laboratory cases to be sent to the Army Dental Lab. Tracking of all laboratory cases shipped and received including preparing shipping invoices. Using various electronic data processing systems and electronic health records to track, manage, and process referrals, including generating both automated and non- automated correspondence with patients and providers. Ensures that patient's electronic health record is complete, including verifying their eligibility for dental treatment at the clinic, including questions relating to the adequacy of military service, if they are on active duty orders, and how long they have remaining on station to receive treatment. Thoroughly explains treatment plans to patient and uses models to explain and answer treatment questions. Operates dental X- ray equipment to take intra and extra oral radiographs. Maintains, cleans and performs minor repairs on X-ray equipment materials. Takes impressions; pours and trims study models. Providing assistance in one or more phases of restorative, ortho, prosthodontic, oral surgical, endodontic, periodontal treatments and implants. Sterilizes instruments, materials, equipment, and prepares surgical trays; maintains dental equipment in clean and serviceable condition. Assists dentist at chair side; performs intra oral procedures as directed by dentist; takes preliminary impressions for study models, removes sutures, packs cords, places and removes; rubber dams, perio packs, matrix bands and wedges.
• Grade: GS-5
• Hours per week: 40
• My other related skills; Certified Dental Assistant, X- ray certified, CPR certified.

• Served as a X- Ray Technician/Dental Assistant, perform radiographic operations such as cleaning disinfecting, sterilizing x-ray equipment and instruments; receive and explain dental x -ray procedures to patient; operate and setup dental x- ray equipment to take intra and extra-oral radiographs; obtain and record related medical history of patient and route patient for radiological tests and services; maintain dental equipment in a clean and operative condition as well as store and maintain adequate levels of supplies; upon supervisor request provides assistance to dentist to include, complete and initial the time- out, take and record vitals, perform intra-oral and other procedures as directed by the Dental Provider within my scope of practice, pass correct instruments and material to and retrieve for the dentist, knowledgeable about specific dental anatomy, impression trays and/or night guards in accordance with patient specific needs and dentist instructions, proficient in keeping area of operation clear using high speed evacuator, suction tip and irrigation; knowledgeable in the front desk duties; to include answering phone calls and questions, making and confirming appointments with patients; performing clerical duties such as filing, faxing, and copying; checking in patients by way of identification according to CDS.
• Grade: GS-5
• Hours per week: 40

• Served as a Dental Assistant with Stone Dental Clinic; received and prepared patients for dental treatments' performed chair side assistance and placement of sealants and varnish; prepared materials and equipment for use by dentist; obtained and recorded related medical history of patient and route patient for radiological test and services; operate and setup dental x ray equipment to take intra and extra - oral radiographs; maintained records related to appointments' examinations, treatments, and supplies; performed radiographic operations, such as cleaning, disinfecting, sterilizing x ray equipment and instruments; maintained dental equipment in a clean and operative condition as well as store and maintain adequate levels of supplies.
• Hours per week: 40