Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JACQUELINE RENTERIA

Yuma,Arizona

Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Bilingual Customer Service Agent Remote

Sequence Health
10.2023 - Current
  • Followed up with patients to reschedule missed appointments.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Overcame objections using friendly, persuasive strategies.
  • Set up appointments with interested customers according to schedule availability.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
  • Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Answered phone calls and messages for the different physicians medical facility, scheduling appointments, and handling patient inquiries.
  • Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered phone calls and answered questions from potential customers.
  • Communicated with management when customer issues escalated and worked to find resolutions.

Deli Associate

Walmart
01.2012 - 10.2023
  • Provided exceptional customer service by warmly greeting guests, answering menu questions, and ensuring their needs were met with care and attention
  • Handled customer questions and complaints professionally, resolving issues promptly and maintaining a positive customer experience
  • Paid full attention to customers, actively listening to their needs and going above and beyond to assist them
  • Approached and solved problems with initiative and good judgment, finding creative solutions to address customer concerns
  • Successfully regained sales from dissatisfied customers by actively listening, empathizing, and resolving problems effectively
  • Effortlessly managed special requests, assisting customers with modifications and utilizing store equipment to complete tasks
  • Engaged in helpful conversations with customers, both in person and over the phone, providing information about products and services
  • Skillfully navigated multiple computer systems and utilized search tools to find accurate and relevant information
  • Delivered accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
  • Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills, ensuring customer satisfaction
  • Provided excellent customer service by answering questions and offering valuable insights about products
  • Read and interpreted pick sheets to determine the items required for customer orders
  • Maintained and organized documentation, completing forms and updating accounts promptly with order details.

Education

Associate in Applied Science (A.A.S.) -

Arizona Western College
05.2024

High School Diploma -

San Pasqual High School
Winterhaven, CA
06.2017

Skills

  • Excellent communication
  • Customer Service
  • Positive and professional
  • Product/service knowledge
  • Adaptable and flexible
  • Problem-solving and multi-tasking
  • Time management
  • Technical proficiency
  • Dealing with escalated customers
  • Call center experience
  • Meeting deadlines
  • Follow-up skills
  • Data entry proficiency
  • Patient Flow Management
  • Schedule Coordination
  • Chart updating
  • Problem-Solving
  • Computer Skills
  • Attention to Detail
  • Critical Thinking
  • Telephone Etiquette
  • Workflow Optimization
  • Patient Registration
  • Patient Scheduling
  • Teamwork and Collaboration
  • Documentation proficiency
  • Effective Multitasking
  • Recordkeeping proficiency
  • Meeting Scheduling
  • Strong Work Ethic

Languages

Spanish
Native or Bilingual

Timeline

Bilingual Customer Service Agent Remote

Sequence Health
10.2023 - Current

Deli Associate

Walmart
01.2012 - 10.2023

Associate in Applied Science (A.A.S.) -

Arizona Western College

High School Diploma -

San Pasqual High School

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JACQUELINE RENTERIA