Jacqueline Resa
Wichita
Summary
Dynamic Assistant Manager with a strong focus on customer relationship management and employee training. Proven ability to enhance team collaboration and resolve customer issues efficiently.
Overview
30
30
years of professional experience
Work History
Assistant Manager
Kid to Kid
Wichita
10.2007 - Current
- Oversaw daily operations and ensured compliance with company policies.
- Trained and mentored new staff on store procedures and customer service.
- Managed inventory levels and coordinated restocking efforts for merchandise.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Collaborated with team members to maintain an organized and welcoming environment.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Call Center Representative
APEC
Wichita
01.1996 - 08.2006
- Documented customer interactions in the company's CRM system efficiently.
- Trained new employees on call handling techniques and company policies.
- Escalated complex issues to appropriate departments for resolution.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Education
GED -
Heights
Wichita, KS03-1997
Skills
- Inventory management
- Visual merchandising
- Customer relationship management
- Employee training
- Staff supervision
- Team collaboration
- Data entry accuracy
- Product knowledge
- Time management
- Effective communication
- Problem solving
- Decision making
- Product and service sales
- Sales growth
- Reporting and documenting
- Financial reporting
- Money handling
- Cost control
Timeline
Assistant Manager
Kid to Kid
10.2007 - Current
Call Center Representative
APEC
01.1996 - 08.2006
GED -
Heights