Jacqueline Retana
Kennewick,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Highly dependable, ethical and reliable candidate. Detail-oriented, team player and strong organizational skills. Ability to handle multiple projects simultaneously with high degree of accuracy. Skilled in working under pressure and adapting to new situations and challenges. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Office Manager
Celski And Associates, Inc.
01.2023 - Current
- Created, maintained and updated electronic and physical filing systems.
- Oversaw office inventory activities by ordering, stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Defined clear targets and objectives and communicated to other team members.
- Assisted independent contractors and staff personnel with daily tasks and assignments.
- Assisted with workflow processes and implemented modifications to improve overall performance of personnel.
- Oversaw maintenance/repairs of office and office equipment.
- Created templates and managed.
- Backup for the receptionist role.
- Assisted in recruiting, interviewing, hiring and oversee of receptionist position.
- Interpreter for customers, clients and personnel.
- Management of client contracts.
- Assisted law firm with general clerical duties.
Receptionist
Celski And Associates, Inc, Celski Law Firm, PLLC
08.2019 - 12.2022
- (Greeted customers professionally and provided friendly, knowledgeable assistance.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Responded to inquiries from customers seeking information through email, telephone and in-person.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Received, sorted and routed incoming mail and messages between departments and personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected cash/card/check payments, processed transactions and updated relevant records.
- Scheduled client appointments.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Interpreter for customer, clients and personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies when needed.
Receptionist
911 Driving School
06.2017 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat.
- Answered central telephone system.
- Responded to inquiries from callers seeking information.
- Handled cash/card transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Scheduled, coordinated and confirmed appointments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Organized, maintained and updated information in computer databases.
Education
Some College (No Degree) -
Columbia Basin College
Pasco, WAHigh School Diploma -
Pasco High School
Pasco, WA06.2012
Skills
- Customer Service
- Organizational Skills
- Time Management
- Computer Skills
- Inventory Control
- Excellent Multi-Tasking Ability
- Data Entry
- Office Management
- Scheduling and Calendar Management
- File Management
- Office Equipment Operations
- Multi-Line Telephone Systems
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Celski And Associates, Inc.
01.2023 - Current
Receptionist
Celski And Associates, Inc, Celski Law Firm, PLLC
08.2019 - 12.2022
Receptionist
911 Driving School
06.2017 - 06.2018
Some College (No Degree) -
Columbia Basin College
High School Diploma -
Pasco High School
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