Jacqueline Reyna

• Monitored daily activities of juvenile residents to ensure safety and compliance with facility regulations.
• Conducted regular security checks throughout the facility to maintain a secure environment for staff and youth.
• Responded promptly to incidents, utilizing de-escalation techniques to resolve conflicts among residents effectively.
• Collaborated with multidisciplinary teams to develop individualized treatment plans for youth rehabilitation programs.
• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Implemented behavior management techniques to promote positive interactions and reduce disciplinary issues among residents.
• Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.

U.S. Customs and Border Protection | Unaccompanied Children & Family Support

• Safety & Compliance: Maintain a secure and clinical environment by strictly adhering to federal safety protocols and public health guidelines to ensure the well-being of all individuals.
• Direct Care Excellence: Provide comprehensive care for unaccompanied minors and families, ensuring all services meet or exceed industry quality and safety standards.
• Custody Coordination: Efficiently manage the intake and processing of individuals in custody, maintaining a safe and organized environment during transitional periods.
• Crisis Communication & Advocacy: Facilitate clear communication with residents to provide reassurance regarding facility safety, staff support, and available resources, fostering a calm and secure atmosphere.

• Managed patient scheduling and appointment confirmations for optimal office efficiency.
• Processed insurance verifications and authorizations to ensure accurate patient billing.
• Coordinated communication between medical staff and patients regarding treatment plans and follow-ups.
• Assisted in maintaining electronic health records with attention to confidentiality and compliance standards.
• Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
• Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
• Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.

• Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
• Collaborated with team members to streamline support processes, reducing response times significantly.
• Utilized CRM software to track customer interactions, ensuring accurate follow-up and issue resolution.
• Developed training materials for new hires, improving onboarding experience and knowledge retention.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Provided exceptional customer service while addressing inquiries related to disaster assistance programs.
• Utilized FEMA's case management systems to document and track client interactions efficiently.
• Collaborated with team members to resolve complex issues, enhancing overall client satisfaction.
• Conducted thorough needs assessments to determine appropriate resources for disaster-affected individuals.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

• Operated packaging machinery, ensuring efficiency and adherence to safety protocols.
• Inspected finished products for quality assurance, maintaining high standards of accuracy.
• Collaborated with team members to optimize workflows and reduce packaging time.
• Trained new staff on packing procedures and equipment operation for enhanced productivity.
• Managed inventory levels, ensuring adequate supplies for uninterrupted production processes.
• Implemented process improvements that increased overall packaging speed and reduced waste.
• Maintained cleanliness and organization of work area to comply with health regulations.

• Processed customer transactions efficiently and accurately using point-of-sale systems.
• Maintained clean and organized checkout area to enhance customer experience.
• Assisted in inventory management by restocking shelves and tracking product availability.
• Resolved customer inquiries and complaints with professionalism and courtesy.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.