Jacqueline R. Fuller
San Dimas,CA
Summary
Well-qualified Residential Services Professional with over 35 years of experience in the industry. Communicates effectively through oral and written skills with all levels of staff, agencies, and the general public. Skilled in exercising discretion and confidentiality about the work environment and properly implementing and ensuring compliance with policies, procedures, and regulations.
Determined Community Liaison aiming to leverage 20 years of experience providing positive community contributions to engage and inform community members. Personable and driven with a passion for perpetuating mission and values. Strong background in at-risk youth with a foundation in local community resources. Upbeat and encouraging with attention on modeling and coaching appropriate behavior and practices.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing a full-time role that presents professional challenges and leverages interpersonal
Overview
8
8
years of professional experience
1
1
Certification
Work History
Daily Operations Manager
Stone Ridge Academy
01.2018 - Current
- Manage the day-to-day operation of the school with recruiting, interviews, orientation of new hires,
- Support and encourage healthy communication between students and administration
- Coordinated with the community to discuss their needs and concerns, directing them to organizations with plans to improve people's lifestyles
- Schedule outreach meetings and fundraising activities to benefit the students, handle promotional events, and represent an organization to increase public awareness.
- Assist with Culturally competent responses and training staff on cultural awareness.
- Internal School Investigator: primarily to determine the truth, whatever it is, and report the facts to uphold and maintain the profession's integrity
- Crisis Management Team: is responsible for keeping the organization running in times of crisis
- Behavioral Intervention Team: responsible for providing support and capacity in behavioral and clinical services for students with disabilities
- Their duties include addressing behavior management safety needs, supporting emotional and social needs, giving academic support, and implementing behavioral improvement plans.
- Helps with physical management and behavior de-escalations and regularly undertakes student reviews with the teacher
- Behavioral Assistants will also collect data, write student reports, and ensure health and hygiene protocols adhere to Functional/Life/Social Skills coach essential skills such as Communicating Effectively, Making Decisions, Solving Problems, Setting Goals, andResolving Conflicts.
- Instructor / Facilitator of transitional skills, daily living skills, and community-based program the student into a career goal mindset, support students’ goal setting, personality growth, and behavior modification
Facility Manager
White Family Care Services
01.2017 - Current
- Supervise in home staff (Direct Care Aides)
- Make sure the assigned duties of staff are completed
- Responsible for fiscal management of the home
- Oversee resident funds
- Oversee resident’s schedules and weekly appointments
- Set staff schedule
- Coordinate trainings for staff to ensure their certifications are current
- Act as liaison to all agencies involved in services for residents, i.e
- COFR and day programs
- Ensure maintenance of the home is completed in accordance with the schedule
- Maintain contact with residents’ families
- Conduct staff meetings
- Responsible for the management of residents’ medications (e.g
- Maintain supply, supervise passing of medications, and documentation)
- Participate in required training
- Maintain required records
- On call 24 hours a day, 7 days a week
- Perform other duties as directed/required
- Excellent interpersonal skills
- Perform work in a timely fashion
- Exceptional planning and organizational skills
- Copes with stressful situations
- Outstanding written skills
- Effective problem-solving skills
- Able to work with minimal supervision
- Work well with a variety of personalities
- Maintain positive attitude
- May be exposed to infectious disease and/or physical aggression from residents
- Majority of work will be in a home environment
- May be exposed to stressful situations
- Some auto travel
Site Coordinator
The Sensory Spot
01.2021 - 01.2022
- Implement organizational curriculum for therapeutic day care centers and ensure that facility and operations are congruent with Keyessentials Behavior Management and the philosophy and goals of the organization
- Create and maintain a climate in The Sensory Spot climate that acknowledges and respects the integrity of each child and encourages exploration and learning as well as the development of a positive self-image
- Maintain the arrangement, appearance, décor, and learning environment of Sensory Spot Gym; complete maintenance requests as needed
- Provide observations to Child BI or BCBA and report an injury or potential child abuse by agency policy
- Complete incident reports under company procedures
- Assist parents in learning nurturing and appropriate methods of parental control when needed
- In collaboration with HR Dept
- Evaluate, and discipline crew members, volunteers, and practicum students working at The Sensory Spot
- Provide training and supervision to staff and monitor compliance with Sensory Spot policies and procedures
- Schedule volunteer hours as needed to assure program crew members meet Keyessentials Behavior Management requirements for staff to children
- Review leave requests
- Review and Complete supplies and equipment requests
- Complete other duties as assigned
- Maintain professional boundaries and set a positive example of caretaking and discipline for clients and children, as well as show respect for the cultural and socioeconomic background of each child and parent
- Reliable work attendance and works cooperatively and professionally with clients, visitors, other agenda staff, and community agency representatives
- Commitment to encouraging the child's individuality and independence and assisting them to develop skills for understanding and expressing their wants and needs and resolving their
- Supervised a crew of over 15 community work programs for youth
- Improved site safety by conducting regular inspections and implementing necessary corrective actions.
- Developed strong relationships with subcontractors, ensuring timely completion of tasks and adherence to guidelines.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Initiated mentorship program for junior staff, enhancing skill development and fostering supportive team environment.
- Implemented innovative solutions to unforeseen site challenges, minimizing impact on project timeline and costs.
- Managed site logistics to ensure smooth operations and minimize disruptions to surrounding community.
- Fostered collaborative work environment, leading to successful completion of numerous projects within tight deadlines.
- Oversaw successful project completions while consistently meeting or exceeding both internal and client expectations in terms of quality, scope, budget, and timeline parameters.
- Oversaw procurement and maintenance of site equipment, ensuring availability and operational efficiency.
- Led site inductions and safety briefings for all new personnel, reinforcing culture of safety and compliance.
- Maintained detailed records of project progress and expenditures, ensuring accountability and facilitating audits.
- Enhanced team productivity through effective scheduling, resource allocation, and progress tracking.
Education
Associate of Applied Science - Sociology
Mt. San Antonio College
Walnut, CA06-2027
Skills
- Excellent interpersonal skills
- Timely work performance
- Exceptional planning and organizational skills
- Coping with stressful situations
- Outstanding written skills
- Effective problem-solving skills
- Ability to work with minimal supervision
- Ability to work well with a variety of personalities
- Maintaining a positive attitude
- Ability to work in a home environment
- Exposure to stressful situations
- Maintaining professional boundaries
- Setting a positive example of caretaking and discipline
- Respect for cultural and socioeconomic backgrounds
- Reliable work attendance
Certification
- Facility Manager Program
- Direct Support Professional Year 1 and 2
- CPI
- CPR and 1st aid
Timeline
Site Coordinator
The Sensory Spot
01.2021 - 01.2022
Daily Operations Manager
Stone Ridge Academy
01.2018 - Current
Facility Manager
White Family Care Services
01.2017 - Current
- Facility Manager Program
- Direct Support Professional Year 1 and 2
- CPI
- CPR and 1st aid
Associate of Applied Science - Sociology
Mt. San Antonio College
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