Jacqueline Ricard
Burlington,NJ
Summary
Dynamic and results-oriented professional with a proven track record at Marble Head Chowder House, excelling in customer service and upselling techniques. Demonstrated ability to manage high-pressure situations and multitask efficiently, leading to significant sales increases and enhanced customer satisfaction. Skilled in team collaboration and maintaining cleanliness, embodying work ethic and integrity.
Developed exceptional customer service skills in fast-paced restaurant environment, seeking to transition into new field. Possesses strong abilities in communication and teamwork, along with knack for problem-solving. Aims to leverage these transferable skills to excel in new professional setting.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Experienced with strategic sales planning, delivering impactful retail strategies that drive success. Uses effective team leadership to enhance sales performance and customer engagement. Track record of optimizing retail operations and ensuring high standards of customer service.
Overview
3
3
years of professional experience
Work History
Waitress
Marble Head Chowder House
05.2023 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Online Grocery Associate
Walmart
10.2021 - 06.2022
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Worked productively with customers to meet order requirements and service expectations.
- Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Cashier
Wendys Restaurant
08.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Burlington County Institute of Technology
Westampon NJ06-2022
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Service prioritization
- Sales techniques
- Upselling
- Time management skills
- Cleaning and sanitizing
- Customer relations
- Work ethic and integrity
Languages
English
Full Professional
Timeline
Waitress
Marble Head Chowder House
05.2023 - 08.2024
Online Grocery Associate
Walmart
10.2021 - 06.2022
Cashier
Wendys Restaurant
08.2021 - 10.2021
High School Diploma -
Burlington County Institute of Technology
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