Jacqueline Richards
West Jordan,UT
Summary
Risk analyst equipped with in-depth understanding of financial risks associated with range of organizational actions. Focused on helping clients limit or balance risk against reward for optimal decision-making. Easily handles complex data to understand potential impacts, break down risk and develop recommendations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Managed Risk Analyst
Visa
10.2021 - Current
- Assessed emerging risks through ongoing research and monitoring of industry trends, proactively addressing potential threats before they materialized into significant issues.
- Collaborated on implementation of collection strategies with collections, risk and fraud teams.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation with my clients.
- Recovered significant financial losses for clients by identifying fraudulent transactions and initiating appropriate recovery processes.
Screening Management Associate Manager
Visa
11.2010 - 10.2021
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Established trusting relationships with stakeholders through transparent communication and diligent investigation efforts, fostering collaboration within the organization.
- Provided training to staff on emerging fraud trends, ensuring a proactive approach to risk management across the organization.
- Served as a subject matter expert on regulatory compliance requirements pertaining to fraud and risk management initiatives.
Credit Card Fraud Investigator
Zions Bancorporation
06.2007 - 11.2010
- Documented findings and prepared detailed reports.
- Utilized advanced analytical tools to detect any unusual account activity or patterns indicative of potential fraud attempts.
- Assisted customers in understanding their rights and responsibilities related to credit card usage, contributing to better overall security practices among users.
- Identified potential fraudulent activities through meticulous data analysis and pattern recognition.
Education
No Degree - CPFPP Certification
Merchant Risk Council
04.2023
High School Diploma -
Cyprus High School
Magna06.2003
Skills
- Operational Risk
- Tableau Visualization
- Microsoft Excel
- Portfolio Management
- Risk Mitigation
- Bilingual in Spanish
- Transaction monitoring
- Investigation techniques
- Fraud prevention
- Cybersecurity awareness
- Pattern Recognition
- Fraud Detection
- Fraud claims handling
Certification
Certified Payments and Fraud Prevention Professional
Communications 360 at eCornell
Languages
Spanish
Native or Bilingual
Timeline
Managed Risk Analyst
Visa
10.2021 - Current
Screening Management Associate Manager
Visa
11.2010 - 10.2021
Credit Card Fraud Investigator
Zions Bancorporation
06.2007 - 11.2010
No Degree - CPFPP Certification
Merchant Risk Council
High School Diploma -
Cyprus High School