Jacqueline Richardson
Brandon,MS
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate to plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Management Coordinator
Merit Health Central
11.2022 - Current
- Enhanced overall product quality by implementing effective quality management systems and strategies.
- Reduced customer complaints and increased satisfaction by consistently monitoring product quality and addressing issues promptly.
- Streamlined processes for improved efficiency, leading to reduced production times and costs.
- Collaborated with cross-functional teams to develop comprehensive quality management plans, ensuring continuous improvement in operations.
- Conducted thorough audits of manufacturing processes, identifying areas for improvement and implementing necessary changes.
- Developed training programs for staff on quality control procedures, resulting in a more knowledgeable workforce and consistent adherence to standards.
- Improved supplier relationships through regular communication and feedback, ensuring high-quality materials were used in production processes.
- Implemented corrective actions to address non-conformance issues, resulting in a significant reduction in defects and rework.
- Facilitated root cause analysis investigations for recurring issues, developing long-term solutions to prevent recurrence.
- Managed the documentation system efficiently, maintaining accurate records of all quality-related activities and reports.
- Analyzed data from quality control tests, identifying trends and making recommendations for process improvements.
- Led internal audits periodically, assessing compliance with regulatory requirements and identifying opportunities for improvement within the organization''s systems.
- Championed a culture of continuous improvement within the organization by fostering an open environment where employees felt empowered to suggest ideas for enhancements.
- Coordinated cross-departmental efforts that contributed significantly toward achieving corporate goals related to product quality.
- Meticulously tracked and analyzed key quality metrics, ensuring that organizational targets were met or exceeded on a consistent basis.
- Implemented robust change control processes, which allowed for efficient management of modifications to systems and procedures while maintaining the highest levels of product quality.
- Made sure that products were produced on time and are of good quality.
- Conducted effective risk assessments and impact analyses to minimize potential issues with product quality and regulatory compliance.
Clinical Manager
Magnolia Dermatology
07.2016 - 11.2022
- Improved patient outcomes by implementing evidence-based clinical practices and protocols.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Streamlined clinic operations for increased efficiency by optimizing patient flow and appointment scheduling processes.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Oversaw hiring, onboarding, and evaluation of nursing staff, contributing to a high-performing team environment.
- Implemented quality improvement initiatives that led to measurable improvements in patient satisfaction scores.
- Maintained up-to-date knowledge of industry trends and best practices to inform ongoing improvements in clinical management strategies.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Identified areas for cost savings without compromising quality of care through regular financial analysis and budget reviews.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Regularly evaluated employee performance and provided feedback.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Implemented new policies and educated staff on changes.
- Developed and adjusted work schedules for clinical staff.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
Education
Bachelor of Science - Health Administration
Belhaven University
Jackson, MS08.2022
Certification - Medical Assisting
VIRGINIA COLLEGE
Jackson, MS05.2016
Skills
- Attention to Detail
- Decision Making Abilities
- Regulatory Compliance Knowledge
- Health Information Systems
- Interpersonal Skills
- Clinical Documentation Review
- Patient-Focused Care
- Data Entry
- Medical Terminology
Certification
- CCMA - Certified Clinical Medical Assistant
- NCET - ECG Technician
Timeline
Quality Management Coordinator
Merit Health Central
11.2022 - Current
Clinical Manager
Magnolia Dermatology
07.2016 - 11.2022
Bachelor of Science - Health Administration
Belhaven University
Certification - Medical Assisting
VIRGINIA COLLEGE
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