Jacqueline Richardson
Warrenton,United States
Summary
Detail-oriented, well versed, experienced administrative professional with strong multitasking, organizational, and interpersonal skills. Specializing in streamlined support for team operations and resource management in developing and implementing procedures to ensure accuracy, efficiency and compliance with applicable laws and communication skills, as well as a strong work ethic and the ability to work collaboratively with a team. Demonstrates strong organizational skills and persistent approach to problem-solving, contributing to successful execution of program initiatives and administrative tasks. A highly diverse, organized, self-starter with a passion for helping others and proven ability to coordinate schedules, prepare reports and maintain databases with minimal errors, ensuring smooth workflow and timely completion of projects. Highly organized and self-motivated with excellent communication and interpersonal skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Program Assistant
Halifax County Department of Social Services (DSS—FNS)
Halifax, United States
01.2025 - Current
- Responsible for receiving all incoming mail from Admin and Front desk daily.
- Stamps all mail and routes to the appropriate worker/unit
- Prints and distributes all program integrity reports
- Checks EBT returned card report in EBT EDGE daily. Will give the worker a copy and records on a spreadsheet which will be reviewed at M&E Audit.
- Keeps a log of all incoming recertifications and logs them into NCFAST and will pull the files for the workers'.
- Keeps a list of all applications (Energy, Low Income Energy Assistance Program) received and distributes to the appropriate worker.
- Keep a log of all Energy applications received and distributes to the Energy Team workers.
- Remails are returned to mail items if there is another address in NCFAST.
- Copies and distributes reports sent from Medicaid.
- Files record and work with the active files making space and pulling closed files.
- Get the outgoing mail to the file room.
- Order supplies for the unit.
- Do daily attendance and work on the caseworker’s monthly schedule.
- Pull reports from EBT Edge, NCX-Cloud, NCFAST (daily, weekly, monthly, quarterly)
Resource Conservation Manager
Halifax County Soil & Water Conservation
Halifax, United States
07.2021 - 08.2024
- Performed administrative and professional managerial work.
- Supervised two employees within the Soil and Water Conservation Department.
- Worked closely with USDA NRCS Conservationist, the District Board, the County Manager, and other departments.
- Administered the budget, supervising department, and staff on cost share programs.
- Provided status reports to County management, district board or other partner agencies.
- Attended training and professional development to increase skills and maintain certifications.
NRCS Administrative Assistant
Nash County Soil and Water Conservation
Nashville, NC
04.2015 - 07.2021
- Upload documents to Data Management Systems (DMS) for NRCS.
- Upload Environmental Quality Incentives Program (EQIP) applications into Protracts.
- Scheduled and planned material coordination for Natural Resources Conservation Service (NRCS).
Compiled comprehensive minutes from meetings to capture essential information.
Ensured timely logistics for materials to support project execution.
Streamlined communication with stakeholders to facilitate project alignment.
Created efficient schedules to maximize resource utilization within NRCS initiatives.
Documented all meetings and material distributions for future reference and accountability. - Facilitated eight team meetings to enhance collaboration and communication.
Organized local work-group meetings to address key issues and share insights.
Coordinated training sessions to improve skills and knowledge within the team. - Structured EQIP folders encompassing NRCS 1200 applications and various maps.
Facilitated organization of Conservation Assistance Notes alongside essential reports.
Integrated screening forms, producer data, and resource concern checklists into documentation process.
Coordinated conservation plans, soil interpretations, and job specifications for clarity.
Reviewed engineering designs and cultural resource surveys to ensure regulatory adherence.
Streamlined compliance plan documentation, ensuring all necessary forms were completed.
Compiled CPA 1245 Request for Payment with associated check sheets for project readiness.
Managed organization of critical GIS reports and topography maps. - Developed detailed job sheets for Critical Area Planting (342) and Water Facility (614).
Created specific job sheets for Cover Crop (340) and Conservation Crop Rotation (328).
Formulated job sheets for Residue and Tillage Management (329) and Pasture and Hay Planting (512).
Designed job sheets for High Tunnel System (325) and Grassed Waterway (412). - Expertise in conducting data collection, managing field inventories, and performing assessments.
- Communicates Team 8 biweekly reminders to all NRCS staff, highlighting upcoming deadlines.
- Managed database systems containing customer contact information.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Managed office supplies inventory and placed orders when necessary.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Compiled data from various sources into organized reports for review by management team.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Greeted visitors and provided general information about the company.
- Conducted research on various topics as requested by management.
- Processed invoices for payment using accounting software applications.
- Developed and maintained filing systems for confidential documents and records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Facilitated communication between different departments within the organization.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Answered questions from customers regarding products and services offered by the company.
- Directed customer inquiries to appropriate department personnel.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Proofread content for typo-free emails and documentation.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Executed research, compiled and formatted statistical reports, synthesized information, and delivered exceptional communication to distribute information across organization.
- Responded to customer issues to provide immediate resolution and improve retention.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Drove customer feedback to deliver information to management for corrective action.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Handled incoming calls and directed callers to appropriate department or employee.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Composed, edited and typed complex memos and reports with job-related software.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Natural Resource Conservationist
Nash Soil & Water Conservation
Nashville, United States
03.2018 - 07.2021
- Serve as NC Agriculture Cost Share Program Technician.
- Responsible for NC Agriculture Cost Share Program (ACSP), NC Agriculture Wrap (Ag-WRAP), and Community Conservation Assistance Program (CCAP).
- Working with landowners to develop, maintain and revise conservation plans.
- Develop conservation plans with best management practices matching the objective with environmental concerns.
- Implement the nine step Conservation Planning Process.
- Identify environmental concerns.
- Design conservation plans for landowners.
- Field/Site evaluations (Making sure landowners are complying with best management practices guidelines).
- Assistance with reviewing compliance reviews, and spot checks. Assisting landowners to get back in compliance according to best management practices guidelines.
- Assistance with overseeing Stream Debris Cleanout; oversee contractor cleaning out Tar River and streams from removal of tree branches, trees and other debris that stops the quality flow of water.
- Assist with U.S. Department of Agriculture program eligibility requirement.
- Develop Conservation Plan Map, Soil Map and Map Legend, Soils Descriptions, Topography Maps, Location Maps, Practice Design criteria, Environmental Impact Assessment, Cultural Resource Review and Cultural Resource Review Survey Form.
- Complete NC-Agriculture Cost Share Program applications and develop contracts.
- Certify Agriculture Cost Share Contract practices and Request for Payment using NC Soil and Water Conservation Division CS2 software.
- Assist technical field staff with inventory and evaluation for drainage and erosion concerns.
- Assist office personnel with administrative duties.
- Assist landowners/homeowners with erosion and drainage concerns.
- Volunteer in Area IV Envirothon, State Fair, and other educational programs.
- Attends various meetings: Annual Spring Meetings, Annual Fall Meetings, Area IV Envirothon, CET, departmental meetings, and other environmental trainings.
Administrative Assistant
Nash County Soil and Water Conservation
Nashville, NC
04.2015 - 03.2018
- Coordinated logistics and materials for board meetings, staff meetings, and events.
- Generated detailed expense reports and capital expenditure requests.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel, and transportation.
- Managed office supplies, vendors, organization, and upkeep.
- Facilitated management of incoming and outgoing calls while ensuring accurate message recording.
- Opened and properly distributed incoming mail.
- Helped distribute employee notices and mail around the office.
- Generated monthly time sheets for 5 employees
- Assisted with event planning, including associated travel and logistical arrangements.
- Completes data entry.
- Secured signatures for financial documents and internal and external invoices.
- Coordinated, scheduled, and arranged meeting and travel calendars, including business and social events.
- Facilitated board and staff meetings through effective schedule management and comprehensive information preparation.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed office supplies inventory and placed orders when necessary.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Facilitated communication between different departments within the organization.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processed check requests.
- Receive client cash and checks for invoices.
Accounting Assistant
Henson & Fuerst Law Firm
Rocky Mount, United States
03.2010 - 01.2014
- Operate computers programmed with accounting software to record, store, and analyze information.
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
- Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
- Receive, record, and bank cash, checks, and vouchers.
- Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses. Financial record keeping and administrative support.
- Access computerized financial information to answer general questions as well as those related to specific accounts.
- Match order forms with invoices and record the necessary information.
- Perform general office duties such as filing, answering telephones, and handling routine correspondence.
- Perform personal bookkeeping services.
- Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
- Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
- Calculate and prepare checks for utilities, taxes, and other payments.
- Reconcile records of bank transactions.
- Prepare purchase orders and expense reports.
- Confirm balances on medical providers.
- Follow-up and order medical records for the Social Security department.
- Prepare and send out Cost Advance checks on invoices.
- Match receipts for gas and credit cards to financial statements.
- Make mail run to the Post Office.
- Supported the Accountant by successfully assisting with accounting tasks.
- Checked and updated spreadsheets for accuracy.
- Prepared financial reports.
- Performed accounting procedures and utilized accounting software programs to process business transactions.
- Maintained updated financial records, prepared reports, and reconciled bank statements.
- Carefully and accurately performed a variety of bookkeeping and office tasks.
- Efficiently worked with various types of accounting software.
Medical Records Manager/Coordinator
Vance Warren Comprehensive Health Plan
Manson, United States
07.2003 - 01.2009
- Maintaining patient medical records in compliance with HIPPA.
- Communication with outside medical practices and hospitals relative to patient records.
- Responsible for updating current medical records and the purging of old records.
Administrative Assistant/Patient Svc Rep
Vance Warren Comprehensive Health Plan
Manson, United States
06.1998 - 07.2003
- Assist patients with appointment scheduling.
- Provide front desk coverage for both medical and dental departments.
- Responsible for collection of co-pays and balancing batch at end of the day.
- Answer multi-line phone system.
- Assist the CFO, Finance department, accounting department.
Machine Production Engineer
Abbott Laboratories
Rocky Mount, United States
05.1997 - 05.1998
- Inspection and assembly of medical products in preparation for shipment.
- Communication with pharmaceutical companies related to product shipment.
- Ensure use of quality control procedures when handling products.
Education
Batchelor of Arts - Accounting and Business Administration
North Carolina Wesleyan College
Rocky Mount, North Carolina, United States12.2013
Associate’s - accounting and business administration
Nash Community College
Rocky Mount, North Carolina, United States05.2011
Associate - Microcomputer System Technology
Nash Community College
Rocky Mount, North Carolina, United States05.1995
Skills
- QuickBooks
- Microsoft Excel
- Microsoft Word
- Microsoft
- Customer service
- PowerPoint
- Needles
- Proficient with computers
- Fax machines
- Calculator
- Printer
- Telephone customer service
- Microsoft Outlook
- Peachtree
- Bookkeeping
- Financial reporting
- Tax accounting
- Customer relations
- Proficient in Protracts
- Data management expertise
- Conservation desktop
- Web Soil Survey
- Geographic Information Systems (GIS)
- EFOTG program management
- Agronomic Services Division
- CS2
- Assessment Ranking Tool (CART)
- Farm Service Agency reports management
Data reporting and analysis
Regulatory compliance expertise - NCFAST system
- EBT Edge software
- NCX cloud solutions
- Attention to detail
- Adaptability
- Communication skills
- Organization
- Budgeting
- Critical reasoning
- Accounting principles
- Accounting software
- Data processing
- Ability to multitask
- Interpersonal skills
- Administrative support
- Calendar management
- Team leadership
- Programming (COBOL, PASCAL)
- PowerPoint presentation
- Collaboration skills
- Staff support
- Operation support
- Driven and outgoing
- Vendor/client relationship management
- Group and individual instruction
- Program administration
Certification
North Carolina Notary Public
References
References upon request.
Timeline
Program Assistant
Halifax County Department of Social Services (DSS—FNS)
01.2025 - Current
Resource Conservation Manager
Halifax County Soil & Water Conservation
07.2021 - 08.2024
Natural Resource Conservationist
Nash Soil & Water Conservation
03.2018 - 07.2021
NRCS Administrative Assistant
Nash County Soil and Water Conservation
04.2015 - 07.2021
Administrative Assistant
Nash County Soil and Water Conservation
04.2015 - 03.2018
Accounting Assistant
Henson & Fuerst Law Firm
03.2010 - 01.2014
Medical Records Manager/Coordinator
Vance Warren Comprehensive Health Plan
07.2003 - 01.2009
Administrative Assistant/Patient Svc Rep
Vance Warren Comprehensive Health Plan
06.1998 - 07.2003
Machine Production Engineer
Abbott Laboratories
05.1997 - 05.1998
Batchelor of Arts - Accounting and Business Administration
North Carolina Wesleyan College
Associate’s - accounting and business administration
Nash Community College
Associate - Microcomputer System Technology
Nash Community College
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