Jacqueline Ricks

• Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Established internal audit procedures to validate and improve accuracy of financial reporting.
• Implemented inventory control measures to reduce shrinkage and maintain optimal stock levels.
• Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
• Applied problem-solving skills to resolve operational challenges swiftly, preventing disruptions in workflow or customer experience quality levels.

• Control insource and outsourcing wholesale
• Data Entry
• Managing vendors and inventory
• Handing customer request
• Updated website and search engines
• Social media marketing

• Dispute reporting to senior management, risk and the business and ability to explain issues to all levels

• Accountability around both break and dispute ownership / resolution across functions

• Booking collateral and understanding of the cost associated with optimization of any outflow, based on the eligibility criteria • High level of client service around incoming query management

• Communicate or check communication of margin calls on a timely basis to counterparts associated with sales, purchases or loans for which collateral has been pledged

• Ensure team adherence to all cut-off times and quality of processing as maintained in SLA

• Keep Management informed of the exceptional occurrences, to enable appropriate action

• Ensure healthy and harmonious relationship with the sending locations as well as within the team

• Distribution of valuations of derivative trades to the bank’s most sensitive clients