Jacqueline Rivera
Gaithersburg,MD
Summary
Professional Experience Highly enthusiastic, motivated, personable business professional with 25 years of Customer Service experience. Talent for quickly mastering technology. Diplomatic and tactful with professional and non-professional at all levels. Accustomed to handling sensitive, confidential records. Flexible and versatile- able to maintain a composure under pressure and work efficiently and effectively in a fast paced environment.
Overview
8
8
years of professional experience
Work History
Teller
Presidential Bank
Bethesda , MD
05.2019 - 06.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Maintained friendly and professional customer interactions.
- Responsible for providing variety of paying and receiving functions for customers in person, via phone and through mail, including processing deposits, withdrawals, loan payments, cashier’s checks, money orders and cash advances.
- Maintains a log of packages (receives,logs and notifies staff of incoming packages and distributes incoming to appropriate individuals.
TELLER/MEMBER SERVICE REPRESENTATIVE
HOYA FEDERAL CREDIT UNION
WASHINGTON, DC, Washington
04.2008 - 03.2013
- Responsible for providing variety of paying and receiving functions for members in person, via phone and through mail, including processing deposits, withdrawals, loan payments, cashier’s checks, money orders and cash advances
- Balances each days transactions and verifies cash totals
- Performs broad variety of member services functions such as opening and closing accounts, renewing certificates and assisting members with bookkeeping and checking account problems
- Answers members questions regarding Credit Union services provided and performs variety of account maintenance duties
- Actively cross-sells Credit Union services
- Performs specific assigned side jobs including various clerical and receptionist functions and assist other Members Service Representatives with duties as required
- Serves members promptly and professionally.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
- Educated customers on use of banking website and mobile apps
Education
High School Diploma -
Rockville High School
Rockville, MD2003
Skills
- Microsoft Word, PowerPoint, Outlook
- Optical Scanning
- Data Entry
- General Office Skills
- Cash Handing
- Organization
- Administrative
- Trustworthiness
- Flexibility
- Dependable
- Personable
- Night Deposit Transactions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Teller
Presidential Bank
05.2019 - 06.2022
TELLER/MEMBER SERVICE REPRESENTATIVE
HOYA FEDERAL CREDIT UNION
04.2008 - 03.2013
High School Diploma -
Rockville High School
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