Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jacqueline Rivera

Danbury ,CT

Summary

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

HR Recruiter & Placement Specialist

Securitas Security Services USA
02.2023 - Current
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Verified applicant references and employment details.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Conducted up to 20+ virtual or in-person interviews to assess applicants' relevant knowledge, skills, experience and aptitudes.
  • Coordinated schedules to arrange management interviews with applicants.
  • Built strong relationships with internal and external candidates to ensure excellent hiring experience.
  • Advertised job opportunities on social media platforms and job boards.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Operated and maintained applicant tracking and candidate management systems.
  • Emphasized job benefits and perks to applicants to improve organization's attractiveness.
  • Skilled at working independently and collaboratively in a team environment.

Account Manager

Securitas Security Services USA, Inc
03.2017 - 02.2023
  • Oversaw team of 15 security officers and managed scheduling and performance evaluations.
  • Kept team compliant with security protocols and appearance standards.
  • Use analytics and establish security protocols.
  • Effectively utilize scenario management approach, anticipating all "what ifs", followed by appropriate contingencies.
  • Interview, hire and train Security Officers.
  • Focus training and supervision on use of state-of-the-art security technology, as well as observations of aberrant conditions/behaviors and/or any circumstances that appear outside-of-norm.
  • Maintain ongoing dialogue with clients to ensure their total satisfaction.
  • Schedule Security Officers and allocate resources based upon site specific needs.
  • Identify and capitalize on opportunities to achieve continuous improvement.
  • Prepare detailed daily reports and incident reports.
  • Retained account expressing their desire to leave.
  • Implemented training checklists for all new security personnel.
  • Investigated incidents and wrote reports.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Conducted drills to keep security staff on alert and proficient with established plans.
  • Completed vulnerability scans to identify at-risk systems and remediate issues.
  • Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
  • Monitored and maintained CCTV and access control systems to protect personnel and assets.
  • Supervised team of fourteen security personnel during shift.

Site Supervisor

Securitas Security Services USA
09.2016 - 03.2017
  • Oversaw payroll
  • Oversaw personnel safety and efforts at work site.
  • Maintained records and logs of work performed and materials and equipment used.
  • Resolved issues among team members to keep employees on task.
  • Provided onsite training to help develop employee skills.
  • Implemented best practices and safe operating procedures.
  • Developed work schedules for team members to maximize shift coverage.
  • Identified and eliminated safety risks through additional training.
  • Initiated onsite safety program and properly trained team members to decrease injuries.
  • Inspected equipment and tools used for safe operation.
  • Evaluated and updated safety protocols to reduce risks on construction and extraction sites.

Flex Security Officer

Securitas Security Services USA
09.2015 - 09.2016
  • Trained at over 30 sites
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Wrote detailed reports of all security breaches and investigations.
  • Issued access cards to authorized personnel to monitor access points.

Education

Associate's Degree - Liberal Arts

Western Connecticut State University
Danbury, CT
06.2012

High School Diploma -

Danbury High School
Danbury, CT
06.2008

Skills

  • Building Relationships
  • Retaining Employees
  • Strategic Planning
  • Team Coaching & Development
  • Client Relationship Management
  • Analytical and Critical Thinking
  • Account Management
  • Customer Service and Assistance

Additional Information

Owner of Window Cleaning & Co., LLC (est.. 2022)

Certified First Aid, CPR/AED Instructor

Certified Healthcare Instructor

Certified Flagging Instructor

Certified Security Supervisor Program (Completed)

Licensed Real Estate Agent

Timeline

HR Recruiter & Placement Specialist

Securitas Security Services USA
02.2023 - Current

Account Manager

Securitas Security Services USA, Inc
03.2017 - 02.2023

Site Supervisor

Securitas Security Services USA
09.2016 - 03.2017

Flex Security Officer

Securitas Security Services USA
09.2015 - 09.2016

Associate's Degree - Liberal Arts

Western Connecticut State University

High School Diploma -

Danbury High School

Similar Profiles

CREATE PROFILE
Jacqueline Rivera