Hi, I’m
Jacqueline Rivera
Orlando,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
years of professional experience
Work History
Orlando Family Medical
Front Desk Receptionist
03.2022 - Current
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Bluegreen The Fountain Resort
Supervisor
06.2013 - 09.2018
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Developed and implemented customer service policies to enhance satisfaction.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Superior Vocacional Pablo Colón Berdecia Barranquitas PR
Fourth Year Of High School
05.2000
Skills
- Call Routing
- Office Administration
- Cash Handling
- Good customer service
- Responsible
- Punctual
Languages
Spanish, English and ASL
Professional Working
Timeline
Front Desk Receptionist
Orlando Family Medical
03.2022 - Current
Supervisor
Bluegreen The Fountain Resort
06.2013 - 09.2018
Superior Vocacional Pablo Colón Berdecia
Fourth Year Of High School
Similar Profiles
Joel Barreto MentonisJoel Barreto Mentonis
Family Practice Nurse Practitioner at Orlando Family MedicalFamily Practice Nurse Practitioner at Orlando Family Medical
Iris OrtizIris Ortiz
Medical Assistant at Orlando Family MedicalMedical Assistant at Orlando Family Medical
Jeannesse DelgadoJeannesse Delgado
Physician Assistant PA-C, Pediatrics at Divine Family CarePhysician Assistant PA-C, Pediatrics at Divine Family Care