JACQUELINE RIVERA
Tampa,FL
Summary
Multifaceted leader with analytical and diligent approach to building and leading strong teams. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Aeropostale
11.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Commercial Recruiter
Nesco Resource
05.2022 - 04.2023
- Conducted phone interviews to assess relevant knowledge, skills, experience, and aptitudes.
- Conducted reference checks, background screening, and other pre-employment checks to verify information on applicant resumes.
- Managed high-volume requisitions promptly to meet client staffing needs efficiently
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
Sales Representative/Dealer Relations Coordinator
ADESA
01.2018 - 05.2022
- Represent franchise & Independent sellers during the sale.
- Managed invoices, charges, and all financial activities for customer's accounts.
- Assist customers with their needs whether it's buying or selling.
- Resolving their unresolved deals, arbitration, and communicating with the inspection and operations team to acquire feedback to prevent lost revenue.
- Assisted customers with login/password reset for all ADESA digital platforms.
- DealerBlock & LiveBlock charges, post, sale, and open cases, on the ADESA platform.
- Use of Salesforce to log calls, run reports, use the dashboards as well as be responsible for efficiently managing a high call volume of incoming calls.
- Pre-sale activities, set the sale, ensured vehicles were in their designated spot, entered information provided to me on floors, announcements, and communicated with operations for units that required pictures & full condition reports.
- Went the extra mile to follow up with potential customers through emails, texts, or phone calls to increase inventory & sales.
Quality Analyst
TZ Insurance Solutions
11.2014 - 01.2018
- Ensured representative followed all Guidelines.
- Analyzed quality and performance data to support operational decision-making.
- Identified areas of improvement & provided feedback to the representatives & their supervisors.
- Created and revised procedures, checklists, and job aids to reduce errors.
- Consistently went the extra mile when coaching & training representatives for betterment.
- Maintained records of call quality evaluations & provided reports to management regularly.
- Stayed up to date with industry trends & best practices related to customer service & call quality.
- Required excellent communication skills, attention to detail & the ability to analyze & evaluate complex information.
- Knowledge of call center technology, customer service best practices & data analysis tools may have also been required.
Assistant Manager
Easy Spirit & Nine West
08.2010 - 11.2014
Assistant Manager/Store Manager
Payless Shoes Source
05.2003 - 08.2010
Education
High School Diploma -
Thomas Jefferson High School
Brooklyn, NY05.
Skills
- Problem-Solving
- Customer Service Management
- Self-motivated
- CRM Software experience
- Ability to motivate team
- Complex problem-solving
- Enthusiastic
- Work well under pressure
- Attention to Detail
- Team Management
- Reliable
- Sales Growth
Bilingual
English & Spanish
Timeline
Assistant Store Manager
Aeropostale
11.2023 - Current
Commercial Recruiter
Nesco Resource
05.2022 - 04.2023
Sales Representative/Dealer Relations Coordinator
ADESA
01.2018 - 05.2022
Quality Analyst
TZ Insurance Solutions
11.2014 - 01.2018
Assistant Manager
Easy Spirit & Nine West
08.2010 - 11.2014
Assistant Manager/Store Manager
Payless Shoes Source
05.2003 - 08.2010
High School Diploma -
Thomas Jefferson High School