Jacqueline Rivera
Haslet,TX
Summary
Dependable professional bringing many years of experience in settings delivering exceptional administrative and operational support. Knowledgeable about program operations, procedures, and regulatory requirements. Coordinate smooth daily actions to optimize program activities. Compassionate Support Worker with experience in providing emotional and physical support to individuals with disabilities or health concerns. Strengths include strong interpersonal skills, ability to adapt to different situations, and knowledge of care procedures. Have consistently provided comfort and safety to clients while promoting independence and well-being.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Program Assistant
Catholic Charties
Baltimore, MD
04.2021 - Current
- Assisted in organizing and distributing donated items to homeless clients.
- Provided food, clothing, hygiene products, and other resources to homeless individuals.
- Developed relationships with community organizations that could provide additional support services for clients.
Financial Counselor
University Of Maryland Medical System
Towson, MD
10.2018 - Current
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient records and entered data into the hospital information system.
- Greeted patients and their families, answered phone calls, scheduled appointments and managed medical records.
- Performed clerical duties such as filing, photocopying, faxing, mailing documents.
Customer Service Manager
Wholefoods Market
Baltimore, MD
03.2009 - 11.2011
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Education
High School Diploma -
Rodger L Putnum High School
Springfield, MA06-2003
Skills
- Operations assistance
- Research
- Driven and Outgoing
- Community Outreach
- Bilingual in English and Spanish
- Health plan benefits
- Knowledge of medical terminology
- Excellent customer service skills
- Crisis Intervention
Training
Epic Training
Certification
- Mental Heath Aid
- CPR
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Program Assistant
Catholic Charties
04.2021 - Current
Financial Counselor
University Of Maryland Medical System
10.2018 - Current
Customer Service Manager
Wholefoods Market
03.2009 - 11.2011
- Mental Heath Aid
- CPR
High School Diploma -
Rodger L Putnum High School
Similar Profiles
Hayley CardinaleHayley Cardinale
Assistant Infant Teacher at Catholic ChartiesAssistant Infant Teacher at Catholic Charties
Wendy SpetmanWendy Spetman
SEARCH SPECIALIST at CATHOLIC CHARTIESSEARCH SPECIALIST at CATHOLIC CHARTIES
Jennifer MaherJennifer Maher
Community Work Volunteer at Local Charties And Non-profit OrganizationsCommunity Work Volunteer at Local Charties And Non-profit Organizations