Summary
Overview
Work History
Education
Skills
Professional Development
Languages
Timeline
Generic

JACQUELINE RIVERA

Ephrata,PA

Summary

Experienced professional with a strong background in student support and administrative functions, ready to excel in a role within student affairs. Proven track record of enhancing student experiences and optimizing office operations for maximum efficiency. Collaborative, dependable, and adaptable to evolving needs. Skilled in conflict resolution, event planning, maintaining student confidentiality, and proactive data management. Proficient in initiating and processing various forms such as purchase orders, invoices, requisitions, travel forms, and reimbursement forms using different ERP systems and student banners. Meticulous attention to detail while successfully managing multiple tasks simultaneously.

Overview

9
9
years of professional experience

Work History

Procurement Associate (Buyer)

Direct Wire & Cable
10.2021 - 11.2022
  • Created and processed purchase orders to provide purchased materials and components, tooling and services to suppliers
  • Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times
  • Identified material status and shortages and expedited material and orders to accommodate the changing sales and production schedule utilizing the ERP system
  • Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures
  • Communicated cross-departmentally with engineering and production planning to determine priorities and re-align delivery needs
  • Purchased routine as well as complex, unique or high dollar value requirements with a focus on quality, price and timely delivery at the direction of the Supply Chain Manager
  • Identified vendors based on engineering needs and researched alternatives when part shortages delayed delivery
  • Entered, updated and monitored documentation and systems to ensure completeness and accuracy of data
  • Provided training and guidance to junior team members, sharing expert knowledge of procurement processes and strategies
  • Coordinated timely delivery of goods and services by closely monitoring order statuses and addressing any delays or discrepancies as needed
  • Possessed strong attention to detail, the ability to remain focused and work with accuracy, speed and efficiency
  • Facilitated clear communication between internal stakeholders and suppliers, resolving issues promptly to maintain positive working relationships

Bilingual Sales & Service Specialist

Fulton Bank
12.2018 - 03.2021
  • Accountable for delivering Fulton's superior customer experience
  • Developed strong rapport with customers, fostering loyalty and trust for sustained business growth
  • Promoted banking services such as Online and Mobile banking
  • Translated for customers and other tellers
  • Responsible for compliance with regulations, policies, and risk management
  • Assisted customers with account inquiries, transactions, and account maintenance
  • Completed bi-annual employee compliance courses and assessments by the deadline
  • Created profiles and opened new checking and savings accounts for new and pre-existing personal and business customers
  • Completed the appropriate documentation for account opening; provided required documents and disclosures to customers
  • Accountable for the sale and referral of products and services based on customer need
  • Navigated multiple computer systems expertly to handle customers' sales and service needs
  • Delivered exceptional customer service, resulting in increased repeat business and client referrals

Secretary, Experiential Learning and Career Management (ELCM) Office (Temp)

Millersville University
11.2017 - 02.2018
  • Offered assistance and explanation of ELCM procedures, policies, and services to students, alumni, employers, and faculty
  • Delivered personalized customer service to high volume of callers and visitors and initiated follow-up referrals where required by daily communication with staff members via phone and email
  • Managed, scheduled, and confirmed check-in and registration process for student and alumni appointments with ELCM staff, and prepared internship paperwork for registration sessions
  • Advised students on general internship process, registration for self-assessment tools, and the use of other ELCM services such as resume critiques and the Career Connections database
  • Provided clerical support to the department, including the use of MS Office Professional Suite, data entry, filing, scanning, photocopying, and telephone call referral, utilization of CMS Career Connection database, Onbase and performance of related procedures

Intern, Intercultural Office, Multicultural Programs

Messiah University
05.2017 - 07.2017
  • Collaborated with the Director of Multicultural Programs to plan, implement, and create Multicultural Student Welcome Day by writing and editing an invitation and confirmation email and letter for potential students and families, booking hotel rooms for families attending, booking rooms and catering for event, creating a schedule of events and programs for students and families on Welcome Day, attending weekly meetings with staff to discuss the planning progress and receive suggestions, and keeping communication with other departments involved in the event
  • Assisted and collaborated with the Assistant Director of Multicultural Scholarship Programs to plan scholar events and maintained regular communication via phone, email, text, and Facetime to add details to calendar, book rooms and catering for various events, create student and mentor cohort groups, merge the Upper-class Martin Scholar, First-year Martin Scholar, and First-year Flower Scholar events into one calendar to create a spreadsheet with all the events listed for the year

Intern, Center of Student Involvement and Leadership (CSIL)

Millersville University
03.2017 - 05.2017
  • Participated in office weekly meetings and managed administrative tasks for the office
  • Assisted in planning and facilitating student programming and events such as the Leadership Awards Ceremony
  • Attended a Student Senate meeting, which exposed me to a diverse population of students


Intern, Office of Student Success and Retention

Millersville University
01.2017 - 03.2017
  • Collaborated with the Office of Student Success Programs and the Office of Academic Affairs and Student Development to improve student retention and academic success by completing the following: Researched best mentoring program practices to improve active mentoring programs and retention success
  • Served as an outreach counselor to students who are academically at-risk
  • Provided coaching to assist students in better understanding their skills and abilities while providing them with campus resources such as tutoring, meeting with their academic advisor, and connecting with a mentor
  • Assisted with data analysis and assessment of the Early Alert System to reach out to alerted students and address the issue via email
  • Created a Strategic Plan for the Pre-Scholars Summer Institute, which consisted of changes to enrollment numbers and the addition of other credit-bearing courses

Accounting Assistant

Clark Filter-Locomotive Filter Company
04.2014 - 07.2015
  • Retrieved daily cash and deposit report, and posted customer payments to appropriate customer accounts in the ERP accounting system
  • Processed documents such as invoices, packing lists, and purchase orders for data entry
  • Verified items billed against ordered and received items; and reconciled differences through follow-up with other employees
  • Filed and maintained accurate documentation for audits

Regulatory Compliance Analyst

Fulton Bank- Bank Secrecy Act Department (BSA)
08.2013 - 11.2013
  • Ensured Fulton Bank was compliant with BSA regulations and programs
  • Investigated customer accounts for suspicious activity including money laundering and terrorist financing
  • Successfully passed independent courses and tests for further training
  • Worked with multiple BSA software monitoring programs
  • Maintained communication with other team members at bank affiliates for support on customer account investigations
  • Developed excellent writing skills, administrative skills and performance

Education

Master of Arts in Higher Education - Student Affairs

Messiah University
Mechanicsburg, PA
05.2017

Bachelor of Arts in Sociology and Anthropology -

Messiah University
Mechanicsburg, PA
12.2012

Skills

  • Bilingual: English/Spanish
  • Experience working in an educational setting
  • Purchasing and invoices experience
  • Experience in organizing special events
  • Experience in managing confidential information
  • Microsoft Suite: Excel, Word, PowerPoint and Google Drive: Docs, Sheets, Slides
  • Writing and verbal communication
  • Problem-solving abilities
  • Attention to Detail
  • Customer Service

Professional Development

  • Participated in Canvas site training
  • Participated in Jadu site training
  • Attended an "Advance Latinos in Higher Education" conference in Orlando, Florida

Languages

Spanish
Native or Bilingual

Timeline

Procurement Associate (Buyer)

Direct Wire & Cable
10.2021 - 11.2022

Bilingual Sales & Service Specialist

Fulton Bank
12.2018 - 03.2021

Secretary, Experiential Learning and Career Management (ELCM) Office (Temp)

Millersville University
11.2017 - 02.2018

Intern, Intercultural Office, Multicultural Programs

Messiah University
05.2017 - 07.2017

Intern, Center of Student Involvement and Leadership (CSIL)

Millersville University
03.2017 - 05.2017

Intern, Office of Student Success and Retention

Millersville University
01.2017 - 03.2017

Accounting Assistant

Clark Filter-Locomotive Filter Company
04.2014 - 07.2015

Regulatory Compliance Analyst

Fulton Bank- Bank Secrecy Act Department (BSA)
08.2013 - 11.2013

Master of Arts in Higher Education - Student Affairs

Messiah University

Bachelor of Arts in Sociology and Anthropology -

Messiah University

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JACQUELINE RIVERA